askON chat reference service
When the service is closed you may send an email question to your library.
We accept questions from users of other Ontario libraries and from individuals outside Ontario but may, depending on the question and staff availability, refer you to your local library. Even if a referral is necessary, we’ll always try to find enough information to get you started. Restrictions may apply to licensed databases.
You are getting help from a real person. Please be polite. We will not answer personal questions or questions that contain offensive language. We monitor usage and reserve the right to disconnect those who display rude or inappropriate behaviour.
Be patient with us. There are 2-4 librarians online but sometimes we are busy managing large numbers of people asking questions at the same time. A chat-based reference session may last 10-15 minutes or more. If you are unable to wait, please try askON again later. Thank you!
At the end of your chat you can print a transcript of your session or request it by email. There is also a short survey; please provide us with your feedback so that we can enhance, expand and improve askON.