Kiosk

Residents of the Hunt Club/Riverside area now have access to a unique library service -- a kiosk that houses popular materials for users “on-the-go.” Located at the newly expanded Hunt Club/Riverside Community Centre, this vending machine-style lending library service is being provided to meet the needs of busy residents who are interested in one-stop "shopping."

While residents in the Hunt Club/Riverside area do have a weekly bookmobile service, they do not have a physical branch. This pilot kiosk project, the first of its kind in Canada, directly responds to public demand for increased library service.

The kiosk service is available any time the Centre is open, providing longer hours of service than a branch. In addition to the kiosk service, customers will have the option to register for a library card or pick up their holds coming from other branches at the Centre at designated times in the week. If successful, the Library will work with other communities to identify where the kiosk service could best serve Ottawa residents.

Questions and Answers

What can you do at the kiosk?

You will be able to borrow popular adult, teen and children’s print materials, and DVDs.

How do you use the kiosk?

The kiosk is similar to a vending machine. You simply scan your library card, select the item to borrow, remove it from the dispenser and take the receipt.

How many kiosks are there?

There are two kiosks: one contains children’s materials, the other adult and teen items. A book return is located between them.

Where are the kiosks located?

The kiosks are located near the entrance to the Hunt Club/ Riverside Community Centre, (HCRCC) opposite the reception desk.

How do you request a library item be sent to the HCRCC?

When requesting an item from the catalogue, you simply choose 'Hunt Club/Riverside Kiosk' as the pickup location. You will be notified when it is available.

How do you pick-up a hold?

Holds requested for pickup at the Community Centre can be picked up on:

• Mondays from 4 p.m. to 7:30 p.m.
• Saturdays from 1 p.m. to 4:30 p.m.

Where and when do you pick up a hold?

Holds can be picked up at the Councillor’s Office across from the kiosks. Staff will be available to check these out for you at the times above.

How do you return items?

Users simply deposit the items in the return box located between the two kiosks. These will be emptied on a regular basis and backdated so that overdue charges don’t accrue.

If I have other questions?

• E-mail: KioskService@biblioOttawalibrary.ca
• Call InfoService: 613-580-2940
• Ask staff at any Ottawa Public Library location