Step 1: Contactless services inside most open branches


There are contactless services inside most of our 31 open branches, with strict capacity limits in place, as of June 14, 2021, except at Metcalfe Village, Orléans and Rosemount. This means:

  • Pick up holds and check them out at self-checkout stations.
  • Return borrowed items to book drops anytime.
  • Access to PCs, Chromebooks, and printing, where these are available.
  • No other services: no browsing, no washroom access.
  • Mask-wearing remains mandatory inside, and outside in line.

For details, go to Current Branch Services.

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Community Resources

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Parenting in Ottawa

Parenting in Ottawa is a resource for parents created by Ottawa Public Health and its community partners. It was designed to make parenting in Ottawa a little bit easier. Browse our website to find information written by local health experts.

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First Words

First Words is Ottawa’s Preschool Speech and Language program, which focuses on prevention, early identification and treatment of speech and language problems. Consult their website to find learning tools and to use their online screening tool, the Communication Checkup.


Ottawa Parent Resources Centre

The Parent Resource Centre (PRC) is a leader in family support programs and comprehensive training for professionals. By engaging with children, parents and caregivers, supporting early learning and development, and connecting families with resources, PRC facilitates lifelong learning and transformation. PRC staff use relevant, relatable approaches and proven best practices to increase the quality of life for children and their families.

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Family Services Ottawa

Family Services Ottawa offers counselling and support services to anybody in Ottawa who needs it. Highly trained counsellors present programs geared to help through challenging situations.

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Family and Social Services

The City of Ottawa’s Family and Social Services connect Ottawa residents with information about care and services for young children and teens. It also includes information about housing, employment and financial assistance.