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  • Returns and Holds Pickup Service at OPL


    OPL is offering a new Returns and Holds Pickup service at six branch locations: Main, Nepean Centrepointe, Cumberland, Beaverbrook, Greenboro, Ruth E. Dickson, during new hours of operation.

    Find the details of this new service here.

    • Due dates for currently checked out materials have been extended and late fees suspended.
    • All book drops remain closed.

    For information about Library cards, virtual programs, and more, contact  InfoService by phone or email.

Accessible wayfinding at the Ottawa Public Library


OPL Accessibility Services is excited to announce the launch of an accessible wayfinding app called Key2Access at the Ruth E Dickinson branch!

Wayfinding technology makes spaces more accessible and easier to navigate for people who are visually impaired, or any person who may need it in order to  benefit fully and comfortably, from a facility and its amenities

The Key2Access app helps customers become aware of the space they are in, thanks to signals the app receives from beacons installed throughout the branch. Once you download the free Key2Access application and turn on your Bluetooth connection, the app will capture information sent by the beacons directly to your phone. The information can be about the physical space or branch-specific library services, and can include timely updates about programs, resources, or other available services. For example, customers using the app can get details about where the washrooms are, where the service hub is, or even the branch’s hours of operation. This new accessible wayfinding feature will allow customers to navigate the Ruth E. Dickinson branch more independently!

This free app can be downloaded from the Apple Store or through the Google Play Store. While the app is intended for blind and partially sighted individuals, Key2Access is a Canadian-developed wayfinding tool that can benefit everyone.

Key2Access can also be used while visiting Ottawa City Hall. Find out more about the founders of Key2Access in this article: “Putting accessible streets in the palm of your hand.”Disclaimer: Please note that we cannot guarantee that the Key2Access app will work on every cell phone or device.

If you have feedback or questions about Key2Access at OPL, please contact Info Service at 613-580-2940 or