Step 1: Contactless services inside most open branches


There are contactless services inside most of our 31 open branches, with capacity limits in place, as of June 14, 2021, except at Metcalfe Village, Orléans and Rosemount. This means:

  • Holds can be picked up on shelves and checked out at self-checkout stations.
  • Borrowed items can be returned via book drops anytime.
  • Access to PCs, Chromebooks, and printing, where these are available.
  • Hours of operation remain the same, except at Osgoode.
  • Mask-wearing remains mandatory inside, and outside in line.

For details, go to Current Branch Services.

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Fraud Prevention Month


How much do you really know about fraud?  Do you feel confident you know how to recognize it? Around 35% of Canadians say they’ve been victims of mass marketing fraud.  During the month of March,  join us at the Library to learn how to recognize fraud, how to protect yourself against fraud, and what to do when you feel you are a victim of fraud.  Join Ottawa Police Community police officers, representatives from the Competition Bureau Canada, Chartered Professional Accountants, and the Credit Counselling Society at the various sessions.   Find out details below.  

Fraud Protection for Seniors real-life examples of what criminals want, how to be prepared, and what steps to take to be in control
Wednesday, March 6, 6:30-8:00 pm at Ruth E. Dickinson Branch. Details and registration.
Thursday, March 21, 6:30-8:00 pm at Carlingwood Branch. Details and registration. 
Monday, March 25, 6:30-8:00 pm at Alta Vista Branch. Details and registration. 

Cautious Consumerism How to recognize scams and identity theft
Thursday, March 7, 2:30-4:00 pm at Hazeldean Branch. Details and registration. 
Thursday, March 21, 7:00-8:30 pm at Greenboro Branch. Details and registration.

Commons Scams Join a Community Police Officer for a discussion on how to recognize many types of scams 
Wednesday, March 20, 12:00-1:00 pm at Main Branch.  Details.
Wednesday, March 27, 6:30-8:00 pm at Elmvale Acres Branch.  Details and registration. 
Thursday, March 28, 3:00-4:00 pm at Osgoode Branch.  Details and registration.

La prévention de la fraude / Fraud prevention Une discussion bilingue avec des experts du Bureau de la concurrence Canada  / Join a discussion by experts from the Competition Bureau Canada
Thursday, March 21, 10 30-11:30 am at St-Laurent Branch. Details and registration.