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Library 1:1

Jun 11, 2020

Help yourself with our help – Book a one-on-one consultation with information experts at OPL

Ottawa Public Library (OPL) is excited to announce Library 1:1, a new service that can help you find what you are looking for with individualized help from one of OPL’s dedicated librarians or information experts. OPL staff will provide a 30-minute tutorial or consultation to assist you in navigating the vast collections and resources available through OPL, so that you can get the most out of your Library.

Library 1:1 is designed to meet the diverse needs and interests of Library customers  and equip them to benefit more than ever from OPL. The one-on-one 30-minute consultations, by phone or video chat, can be booked now on the following topics:

  • Computer tutorial: Lean computer, Internet, and email basics 
  • Ebook/Audiobook tutorial: Learn how to borrow eBooks and eAudiobooks
  • Bibliocommons tutorial: Learn how to use the OPL catalogue 
  • Readers Advisory: Get some great book suggestions 
  • Research: Get assistance with your research
  • Online Resources: Discover and explore any of OPL’s online databases

To book an appointment, fill out the Library 1:1 request form with your choice of topic and your preferred date and times. Library staff will follow up with you to confirm.

Please note that you will need an active library card to book an appointment. OPL InfoService staff is available to provide assistance for signing up and renewing Library cards, for questions regarding your Library account, and for general questions about OPL, Monday to Saturday, from 10 am to 5 pm.

Take advantage of this new OPL service. Connect with your library one-on-one. We look forward to helping you.


How to download Adobe Digital editions (not in OPL) into Overdr

I understand that it is possible to download Adobe Digital Editions books in Overdraive even though they have not been selected from the OPL collection. I wish to read them in Overdrive on my ipad. When I read them in Adobe Digital Editions I am unable to delete them when I have read them, where as books from the OPL collection are easily deleted

How to download Adobe Digital editions (not in OPL) into Overdr

Hello, If you would like assistance with downloading eBooks, please fill out the Library 1:1 form here: You can select "eBook and Audiobook" as the type of tutorial. After you fill out the form, someone will be in touch to confirm your appointment. Thank you.

my last two tickets for help

Holds I make for ebooks disappear. No, the books were never delivered - I was still waiting for them to come up - your new system has nothing to do with it - I have used the new system successfully. I will see the hold on my account for weeks, then one day when I check to see how much longer, the title is gone! And I have to begin again. Really really annoying and discouraging and frustrating, especially now that you receive fewer licences for ebooks. This all applies to ebooks. Please help/explain/something. I don't want a tutorial. I want an answer.

my last two tickets for help

Hello. We're sorry that you are experiencing this issue. As we have several eBook platforms (ex. Overdrive, Cloud Library) and may need to access your account to determine the issue, InfoService is best suited to assist you in this matter. You can contact them at 613-580-2940 or If you are using Overdrive or Libby, you can also get support directly from Overdrive here: Thank you.

Hi Mikaela

I'd like to use Ebooks from the OPL, what eReader s/w do I need to access books. Can I use my Mac Air as well