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  • Contactless Returns and Holds Pickup Service at OPL


    OPL is offering contactless returns and holds pickup service at select branches, during new hours of operation. Find the details of this new service and branch opening dates here.

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended.
    • HOLDS PICKUPS are by appointment only. Make an appointment here.

    In accordance with Ottawa Public Health directive, please wear a mask when entering a branch.

    For information about Library cards, virtual programs, and more, contact  InfoService by phone or email.

Library 1:1


Help yourself with our help – Book a one-on-one consultation with information experts at OPL

Ottawa Public Library (OPL) is excited to announce Library 1:1, a new service that can help you find what you are looking for with individualized help from one of OPL’s dedicated librarians or information experts. OPL staff will provide a 30-minute tutorial or consultation to assist you in navigating the vast collections and resources available through OPL, so that you can get the most out of your Library.

Library 1:1 is designed to meet the diverse needs and interests of Library customers  and equip them to benefit more than ever from OPL. The one-on-one 30-minute consultations, by phone or video chat, can be booked now on the following topics:

  • Computer tutorial: Lean computer, Internet, and email basics 
  • Ebook/Audiobook tutorial: Learn how to borrow eBooks and eAudiobooks
  • Bibliocommons tutorial: Learn how to use the OPL catalogue 
  • Readers Advisory: Get some great book suggestions 
  • Research: Get assistance with your research
  • Online Resources: Discover and explore any of OPL’s online databases

To book an appointment, fill out the Library 1:1 request form with your choice of topic and your preferred date and times. Library staff will follow up with you to confirm.

Please note that you will need an active library card to book an appointment. OPL InfoService staff is available to provide assistance for signing up and renewing Library cards, for questions regarding your Library account, and for general questions about OPL, Monday to Saturday, from 10 am to 5 pm.

Take advantage of this new OPL service. Connect with your library one-on-one. We look forward to helping you.


I understand that it is possible to download Adobe Digital Editions books in Overdraive even though they have not been selected from the OPL collection. I wish to read them in Overdrive on my ipad. When I read them in Adobe Digital Editions I am unable to delete them when I have read them, where as books from the OPL collection are easily deleted

If you would like assistance with downloading eBooks, please fill out the Library 1:1 form here: You can select "eBook and Audiobook" as the type of tutorial. After you fill out the form, someone will be in touch to confirm your appointment.
Thank you.