Thank you the library staff for providing this great service in difficult times. We will miss browsing as a very important part of the library experience, but we are grateful for the access to the indispensable physical items. While sparing a thought for patrons without a computer to book the items, we greatly appreciate the effort. Thank you.

I am a frequent user of the OPL with many titles being borrowed and returned within a small period of time on a frequent basis. I wish to obtain clarification regarding the following: a} What is the status of items returned on or before their due date(s) in terms of being credited to their accounts? b) In the case of items to be picked up, is the client required to telephone ahead of time in order to make arrangements? c) I experienced a situation on Tuesday, 22 Dec/20 at 12:30 where I wanted to return books at the outside feeder/dropbox at Elmvale Acres but it was enclosed and locked. A message above the box provided a telephone number to call for more information. When I returned at about 13:05, the feeder/dropbox was unlocked and as another client was depositing books, I did so as well. The questions are: Do we have certain hours whereby we can drop off books to external dropboxes or can we not have the 24 hours per day, 7 days per weeks availability to deposit returns? If the dropboxes are only available during hours when the library is open, what is the point of of having them when it essentially means that the library client has to visit the library during open hours in order to effect returns? Thank you for your consideration Mark Turnbull

Given the current lockdown on Ontario, forcing patrons to return all materials that currently have 5 or more renewals immediately is unfair and unwise. The library's renewal system will now only allow items to be renewed that have 4 or less renewals. I predicted this problem once the information about the library's new policies regarding late fees, renewal limits, etc., was posted in mid-December. I called Infoservice and was reassured that, starting in January, patrons would be allowed 5 MORE renewals, and then would have to return their items. Given that renewals are for 3 weeks, 5 renewals would allow patrons to have until mid-April to return their items. Now, patrons will be forced to return their items during a lockdown, when we are only supposed to leave our homes for essential purposes. I therefore ask library staff to allow all patrons to have 5 additional renewals starting today (January 1, 2021) to finish using their borrowed items. Even though no late fees are applied to a patron's account for 21 days after an item becomes late, after 21 days the patron is charged for the item and only one or two items would cause the patron's account to be suspended (which occurs when the patron owes $25.00 or more), and they are then locked out of the library's system. Instead of facilitating access to the library, this policy will have quite the opposite effect. Especially considering it is being enacted during a province wide lockdown, it is unconscionable.

Hello, I was wondering how we can renew our library cards?