UPDATE: Curbside services during the stay-at-home order– effective Apr. 8


Starting Thursday, April 8:

  • All our open branches will offer curbside returns and holds pick up.
  • Customers will no longer be permitted to enter the buildings.
  • The Bookmobile and Homebound Services will continue.
  • Hours of operation will remain the same.
  • Borrowed items can only be returned when branches are open.
  • Mask wearing outside in line remains mandatory.

For more details, go to the OPL blog.

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Mental Health Resources for Teens

teen with puzzle pieces being added to his picture/ado avec des pieces du casse-tete

The COVID-19 pandemic has left many teens feeling disconnected as they find themselves with very different school and daily lives than a year ago. We recognize that many young people are struggling during these uncertain times.

We would like to share these resources that are available to teens in our community. This list was developed by YouthNet RéseauAdo Ottawa.

YouthNet/RéseauAdo (YNRA) is a bilingual, for youth by youth, mental-health program at CHEO. YNRA offers alternative support services for youth aged 13-20. They work at reducing the stigma surrounding mental health and illness through prevention and intervention programs, education, research and advocacy.

Many of these resources are also open to children and/or adults.

For more information on youth mental health, consult Ottawa Public Health’s The Link.

Crisis Support

Crisis Intervention Program – located in CHEO Emergency Department:

emergency mental health risk assessment (17 years of age & under), www.cheo.on.ca

Distress Centre of Ottawa and Region 24/7:

confidential emotional & mental health support, crisis intervention, information referral and education services, https://www.dcottawa.on.ca/

Kids Help Phone:

24-hour anonymous telephone counseling, referral and internet counseling service for children and youth, https://kidshelpphone.ca/

LGBT Youthline:

confidential and non-judgmental peer support and reference services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30 PM, https://www.youthline.ca/

Mental Health Crisis Line:

crisis intervention services for youth ages 16 years of age and older, https://crisisline.ca/

Ottawa Police:

in case of an emergency dial 9-1-1, https://www.ottawapolice.ca

Ottawa Rape Crisis Centre:

24-hour crisis line supporting survivors of sexual assault, https://orcc.net/

Youth Services Bureau of Ottawa – Integrated Crisis Service:

services for children & youth under 18 years of age experiencing a crisis and for parents, guardians, caregivers, or service providers who are concerned about a young person in crisis, https://www.ysb.ca/