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  • Contactless Returns and Holds Pickup Service at OPL


    OPL is offering contactless returns and holds pickup service at select branches, during new hours of operation. Find the details of this new service and branch opening dates here.

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended.
    • HOLDS PICKUPS are by appointment only. Make an appointment here.

    In accordance with Ottawa Public Health directive, please wear a mask when entering a branch.

    For information about Library cards, virtual programs, and more, contact  InfoService by phone or email.

Ottawa Public Library Releases 2019 Annual Report


The Ottawa Public Library (OPL) has released the 2019 Annual Report . The report is available online today and is set to be received by the OPL Board on May 12.

2019 was an exciting year for the library. The Annual Report highlights new initiatives and successes throughout the year, including:

  • In an unprecedented series of public engagement sessions, more than 4,000 people provided input to the design of the Ottawa Public Library-Library and Archives Canada Joint Facility – a major milestone towards the realization of this iconic destination where Ottawa residents and visitors will come together to learn, discover, create, connect and collaborate.

  • OPL joined with other Canadian libraries to advocate further for fair library pricing and accessibility to digital content through the #eContentForLibraries campaign, securing support from Ottawa City Council and thousands of citizens across the country who voiced their support.

  • The final design of the revitalized Rosemount branch was tabled at OPL’s February Board meeting and construction began in August. Customers were able to continue enjoying Library services at a temporary location in the heart of Hintonburg.

  • The new Strategic Plan was developed using an innovative design-thinking approach that included an environmental scan, analysis of trends and drivers, extensive community and employee engagement, and input from the Board of Trustees, and other stakeholders.

  • An organizational restructuring aligned OPL divisions to optimize customer experience, ensure management accountability, and position the Library to achieve its new strategic goal and fulfill its mission in the years to come.

  • Following a customer survey and analysis, the Board approved additional and harmonized hours of operation in locations where improvements could be made with minimal budgetary impact.

  • OPL expanded the Sun Life Financial Musical Instrument Lending Library from two branches (Main and Nepean Centrepoint) to four (adding Greenboro and Cumberland) making this creative resource more easily available to customers in the East and South parts of the City

You can read the full report here: