You are here

  • Contactless Returns and Holds Pickup Service at OPL


    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 


STARTING JULY 27: Hold pickup appointments no longer required


We are pleased to announce that as of Monday, July 27, you no longer need to book an appointment to pick up your available holds at branches offering the contactless holds pickup service.


*If you have already booked an appointment for July 27 or later, you can pick up your holds anytime during opening hours starting July 27. You do not need to take any action to cancel your appointment.

Returns continue to be accepted during opening hours with no appointment.

For more information about returns and holds pickup service, please visit this page.




Contactless service is currently offered at following branches:

  • Beaverbrook
  • Carlingwood
  • Carp
  • Cumberland
  • Greely
  • Greenboro
  • Main
  • Nepean Centrepointe
  • North Gloucester
  • Ruth E. Dickinson
  • Stittsville
  • St. Laurent

As of Monday, July 27, contactless service will also be offered at: Alta Vista, Blackburn Hamlet, Centennial, Elmvale Acres, Emerald Plaza.

Customers are able to come inside these branches to return their borrowed items, and to pick up their holds and check them out using the checkout machines.

At this time, in-person browsing of the collection is not available.




Rosemount (temporary location) will be offering curbside service starting Monday, July 27. At this time, appointments will still be required for customers who wish to pick up their available holds from the Rosemount temporary location. You can make an appointment here.


Returns are accepted anytime during opening hours with no appointment.


The hours of operation of the branches open for contactless or curbside service are available under Hours and Locations





Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law.



The health and safety of our customers and employees is our highest priority.  

  • Returned materials are quarantined for 72 hours.  
  • Returns and hold pickups are contactless.   
  • Visible markers are present at branches to ensure physical distancing.  
  • Employees practice physical distancing. Regular cleaning and handwashing are routine.  
  • Enhanced cleaning protocols have been implemented. 
  • Customers are asked to wear a mask, use the hand sanitizer provided, and respect physical distancing requirements
  • We recommend washing your hands after handling library materials. 


Hi, can you tell me if I will get charged a fee if I don't pick up my holds on time? Thanks.

Hello. There are no fees at the moment for holds that aren't picked up on time. Thank you.