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  • Contactless Returns and Holds Pickup Service at OPL

    30/07/2020

    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
       
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
       
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
       
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.
       

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 

     

UPDATE: New in-person services starting Aug. 17 at select branches

30/07/2020

As part of our gradual and return to physical services, select OPL branches will begin offering additional in-person services on Monday, August 17.

New in-person services include browsing, use of public computers by appointment, and card registration. Employees at these select locations will also be available to assist customers with readers’ advisory and related questions.

For more information about OPL’s current branch services, please visit this page.

Branches offering new in-person services 

Branches currently offering contactless services will begin offering these enhanced in-person services on Monday, August 17. These branches include:

  • Alta Vista
  • Beaverbrook
  • Blackburn Hamlet
  • Carlingwood
  • Carp
  • Centennial
  • Cumberland
  • Elmvale Acres
  • Emerald Plaza
  • Greely
  • Greenboro
  • Main
  • Nepean Centrepointe
  • North Gloucester
  • Ruth E. Dickinson
  • Stittsville
  • St. Laurent

The following branches will be opening on Monday, August 17, and will also offer the enhanced in-person services:

  • North Gower
  • Richmond
  • Vanier

Branches offering returns and holds pickup service

Due to space constraints, some branches will not be offering the new in-person services, but will continue to offer returns and holds pickup service:

  • Rosemount (temporary location) will continue to offer curbside service.
  • Metcalfe Village branch will reopen on Saturday, August 15 with hours of operation: Saturdays, 10 am to 3 pm. It will offer contactless service.

Holds pickup is by appointment only at these locations, but items can be returned anytime during opening hours.

The Bookmobile will begin offering contactless returns and holds pickup service on Monday, August 17, with a modified schedule. No appointment is needed to pick up holds or return items at the Bookmobile.

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The following branches were tentatively scheduled to reopen in August, but due to staffing challenges in the context of COVID-19, the opening dates for these branches will be determined at a later date:

  • Sunnyside, Hazeldean, Manotick, Orléans, and Rideau

In addition, due to staffing and operational challenges, the reopening dates for the following branches also remain to be determined:

  • Constance Bay, Fitzroy Harbour, Munster, Osgoode, Rockcliffe Park, Vernon, Kiosk

Customers of these branches can access library services at nearby locations.

Health and Safety          

Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law.

The health and safety of our customers and employees is our highest priority.  For more information on health and safety, please visit this page.

Comments

Holds I had in early July have gone. Trans for from Sunnyside to Main was never confirmed. I am lost without a map of next steps!

Hello. Please contact InfoService at 613-580-2940 for assistance. Thank you.

How can I choose audio books and pick them up? Is this service now available?

Hello. You can place holds on audiobooks on our catalogue here: https://ottawa.bibliocommons.com/. You can pick up holds once they are available during opening hours: https://biblioottawalibrary.ca/en/library. Thank you.