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UPDATE: New in-person services starting Aug. 17 at select branches

30/07/2020

As part of our gradual and return to physical services, select OPL branches will begin offering additional in-person services on Monday, August 17.

New in-person services include browsing, use of public computers by appointment, and card registration. Employees at these select locations will also be available to assist customers with readers’ advisory and related questions.

For more information about OPL’s current branch services, please visit this page.

Branches offering new in-person services 

Branches currently offering contactless services will begin offering these enhanced in-person services on Monday, August 17. These branches include:

  • Alta Vista
  • Beaverbrook
  • Blackburn Hamlet
  • Carlingwood
  • Carp
  • Centennial
  • Cumberland
  • Elmvale Acres
  • Emerald Plaza
  • Greely
  • Greenboro
  • Main
  • Nepean Centrepointe
  • North Gloucester
  • Ruth E. Dickinson
  • Stittsville
  • St. Laurent

The following branches will be opening on Monday, August 17, and will also offer the enhanced in-person services:

  • North Gower
  • Richmond
  • Vanier

Branches offering returns and holds pickup service

Due to space constraints, some branches will not be offering the new in-person services, but will continue to offer returns and holds pickup service:

  • Rosemount (temporary location) will continue to offer curbside service.
  • Metcalfe Village branch will reopen on Saturday, August 15 with hours of operation: Saturdays, 10 am to 3 pm. It will offer contactless service.

Holds pickup is by appointment only at these locations, but items can be returned anytime during opening hours.

The Bookmobile will begin offering contactless returns and holds pickup service on Monday, August 17, with a modified schedule. No appointment is needed to pick up holds or return items at the Bookmobile.

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The following branches were tentatively scheduled to reopen in August, but due to staffing challenges in the context of COVID-19, the opening dates for these branches will be determined at a later date:

  • Sunnyside, Hazeldean, Manotick, Orléans, and Rideau

In addition, due to staffing and operational challenges, the reopening dates for the following branches also remain to be determined:

  • Constance Bay, Fitzroy Harbour, Munster, Osgoode, Rockcliffe Park, Vernon, Kiosk

Customers of these branches can access library services at nearby locations.

Health and Safety          

Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law.

The health and safety of our customers and employees is our highest priority.  For more information on health and safety, please visit this page.

Comments

Holds I had in early July have gone. Trans for from Sunnyside to Main was never confirmed. I am lost without a map of next steps!

Hello. Please contact InfoService at 613-580-2940 for assistance. Thank you.

How can I choose audio books and pick them up? Is this service now available?

Hello. You can place holds on audiobooks on our catalogue here: https://ottawa.bibliocommons.com/. You can pick up holds once they are available during opening hours: https://biblioottawalibrary.ca/en/library. Thank you.

Can I renew an ebook?

If you have borrowed an eBook from Overdrive, three days before it expires, you will see a renew option in your account as long as there are no holds on the item (https://help.overdrive.com/en-us/0260.html). Express eBooks from Cloud Library cannot be renewed, but if they become available after they have expired, you will be able to check them out again. Thank you.

When libraries re-open on August 17 will you consider offering curb side holds pickup for those at higher risk who don’t want to enter the library due to higher numbers of customers? Thank you.

We understand your concern, and we have worked very hard to ensure customer and employee safety. Branch capacity will be limited to respect provincial gathering limits and to allow for physical distancing. Directional markers will indicate customers in which direction to circulate. Lots of space will ensure that employee and customers can respect physical distancing guidelines. Other safety measures include wearing masks, quarantining returned library items, and enhanced cleaning and sanitization to ensure the safety of our customers and employees.  Please let employees know of your concern when you arrive at the branch. Thank you.

Where does the OPL get the authority to insist that its patrons apply the OPL-provided hand sanitizer before pre-requested (and separately-shelved) books can be checked out of the library? Does this new 'policy' now apply to all of its branches? If so, perhaps this should be posted on your website.

OPL is providing hand sanitizer at all branch entrances and exits as part of our health and safety measures. Note that it is not mandatory. Thank you.