Can I return items at any Ottawa Public Library branch?
What are the charges for lost or damaged items?
You are responsible for items borrowed on your library card. If an item is lost or damaged, you will be charged the cost of the item. You are responsible for paying the replacement cost.
Please note that OPL does not accept replacements for lost or damaged items because:
- OPL can purchase most library items at a discounted price, not the retail price. The customer would be charged the discounted price, which would make it more economical for them.
- In the past, many customers have purchased a book or item that was not the same version as the one lost or damaged. OPL would then need to purchase the replacement item anyway.
What are the loan periods and fees?
View the complete list of loan periods and fees.
What do I do if my library card is lost or stolen?
A library card is like a credit card. If it is lost or stolen, report it right away. Anything signed out on your card is your responsibility until the card is reported missing. Replacement cards cost $1. Please bring identification when you come to replace it.
What happens if I delay in paying outstanding charges?
Overdue accounts with a balance of $25 or more will be sent to a recovery agency.
What happens if I don’t return an item on time?
Items are considered lost:
- 21 days after the due date (regular collection items)
- 7 days after the due date (Express items).
Once an item is considered lost, a replacement fee equal to the cost of the item will be charged. If the lost item is returned, the replacement fee will be cancelled.
What if a library item damages my equipment?
The Library is not responsible for damage caused by audio-visual materials borrowed from its collections. Borrowers use all audio-visual materials at their own risk and should use caution when playing such materials on their equipment.
Why are items I returned still showing on my account?
During busy times of the year and after statutory holidays, it can take up to three days to process the extra volume of returned items. These items are backdated to the day of return when they are checked in so that no overdue fines are charged if they are returned by the due date. If returned items remain on your record for more than three days, contact the branch where you returned the items.