Regular hours resumed Sept. 7, 2021

15/10/2021

Ottawa Public Library has returned to regular pre-pandemic hours at most branches as of September 7, 2021 — including Sunday hours at 10 branches and InfoService. Hours are posted at branch entrances and on the Hours and location page of the OPL website.   

 

Carp Branch

18/10/2021

Carp branch will be closed on Tuesday, October 26, 2021 for operational use by the City of Ottawa. Regular service will resume Wednesday,  October 27, 2021 at 10 am. 

Overdrive: Issues with older Apple devices or browsers

12/10/2021

Recent changes by Overdrive and Libby have impacted compatibility with older versions of Apple's mobile and desktop operating systems. Those who use older Apple devices (Mac computers running lower than macOS 10.12.1 and iPhones/iPads running iOS 9) may have trouble using the OverDrive desktop or mobile apps, while Libby is no longer supported on iPhones and iPads running iOS 9.

Carlingwood branch: Elevator out of service

18/10/2021

The elevator at Carlingwood branch is currently out of service. 

Alta Vista branch: Extended curbside service

18/10/2021

Curbisde holds and pick-up service will continue at the back door and parking lot from 10 am to 6 pm until further notice. 

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Frequently Asked Questions on borrowing materials

Can I return items at any Ottawa Public Library branch?

Yes, library items may be returned to any open OPL branch during opening hours or to the Bookmobile.

What are the charges for lost or damaged items?

You are responsible for items borrowed on your library card. If an item is lost or damaged, you will be charged the cost of the item. You are responsible for paying the replacement cost.

Please note that OPL does not accept replacements for lost or damaged items because:

  1. OPL can purchase most library items at a discounted price, not the retail price. The customer would be charged the discounted price, which would make it more economical for them.
  2. In the past, many customers have purchased a book or item that was not the same version as the one lost or damaged. OPL would then need to purchase the replacement item anyway.

What are the loan periods and fees?

View the complete list of loan periods and fees.

What do I do if my library card is lost or stolen?

A library card is like a credit card. If it is lost or stolen, report it right away. Anything signed out on your card is your responsibility until the card is reported missing. Replacement cards cost $1. Please bring identification when you come to replace it.

What happens if I delay in paying outstanding charges?

Overdue accounts with a balance of $25 or more will be sent to a recovery agency.

What happens if I don’t return an item on time?

Items are considered lost:

  • 21 days after the due date (regular collection items)
  • 7 days after the due date (Express items).

Once an item is considered lost, a replacement fee equal to the cost of the item will be charged. If the lost item is returned, the replacement fee will be cancelled.

What if a library item damages my equipment?

The Library is not responsible for damage caused by audio-visual materials borrowed from its collections. Borrowers use all audio-visual materials at their own risk and should use caution when playing such materials on their equipment.

Why are items I returned still showing on my account?

During busy times of the year and after statutory holidays, it can take up to three days to process the extra volume of returned items. These items are backdated to the day of return when they are checked in so that no overdue fines are charged if they are returned by the due date. If returned items remain on your record for more than three days, contact the branch where you returned the items.