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    The location is closed due to strong odors and off-gassing from the floor finish in the adjacent location.

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Find an answer to our most frequently asked questions by searching our knowledge base. If you can't find an answer, call or submit a ticket and we are here to help. 

Yes, you must allow cookies in order to use the OPL Wireless network. The cookie allows the network to recognize you as a valid library patron once you have authenticated by using your library...
While you don’t need special software, up-to-date drivers have remedied many connection problems. The drivers included with the card may be several generations old. Updates are usually...
In some cases, the proxy server setting is present in your browser. On a public network like the Library’s, it is important that you turn off proxy servers. The Library network cannot allow...
Printers are not part of the Library’s wireless service. If you need to print, save the file to an external storage device (i.e. floppy disk, CD, or USB drive), and then print from one the of...
A “Page Cannot Be Found” message indicates that the page is being blocked by the library’s filter and is not accessible inside the library. This should only apply to juvenile...
Viruses do not come from the network itself. They come from the Internet, often as attachments to e-mail. It is your responsibility to protect your device from viruses and hackers (e.g. by using up-...
For general questions about the Library's wireless network, email InfoService@BiblioOttawaLibrary.ca. For specific questions about your hardware or software, contact the manufacturer.
There are currently no time limits set on use of the wireless network (within the library’s opening hours); however, you will be automatically logged out after 30 minutes of inactivity. If you are...
If the Wireless login page does not appear, go to the following website neverssl.com which should trigger the login page to display.

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