• Contactless Returns and Holds Pickup Service at OPL


    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 



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Hours of operation at Infoservice

(Phone and email availability)

  • Monday: 10 a.m. – 6 p.m. 
  • Tuesday: 10 a.m. – 8 p.m. 
  • Wednesday: 10 a.m. – 6 p.m. 
  • Thursday: 10 a.m. – 8 p.m. 
  • Friday: 10 a.m. – 5 p.m. 
  • Saturday: 10 a.m. – 5 p.m. 
  • Sunday: CLOSED 

For the addresses and hours of operation of the branches offering the returns and holds pickup services, please visit the Hours and Locations page.

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