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Find an answer to our most frequently asked questions by searching our knowledge base. If you can't find an answer, call or submit a ticket and we are here to help. 

Category / Toplc: Accessing wireless
If you can connect to the network but cannot reach the login page, you may be qurantined. Users will be asked to scan their PC for viruses and spyware/malware, using commercially available anti-virus...
Category / Toplc: Accessing wireless
If the Wireless login page does not appear, try manually entering the login page URL - https://oplbsc.biblioottawalibrary.ca You can also try deleting the temporary Internet files by following these...
Category / Toplc: Accessing wireless
There are currently no time limits set on use of the wireless network (within the library’s opening hours); however, you will be automatically logged out after 10 minutes of inactivity. If you are...
Category / Toplc: Accessing wireless
Yes, you must allow cookies in order to use the OPL Wireless network. The cookie allows the network to recognize you as a valid library patron once you have authenticated by using your library...
Category / Toplc: Accessing wireless
This site uses pop-up information windows to allow users to log out of the wireless connection. There are no pop-up ads. If you use pop-up blockers, please enable pop-ups for this site to see all...
Category / Toplc: Accessing wireless
The certificate authenticates your computer as part of the Wireless Network's user community. When you launch your web browser, a "Security Alert" window will pop up with three buttons: Yes, No, and...
Category / Toplc: Accessing wireless
Yes, unless you use the Install CA certificate link located on the left-hand side of the wireless login page. This particular version of the certificate is permanently stored on your laptop. Once you...
Category / Toplc: Accessing wireless
While you don’t need special software, up-to-date drivers have remedied many connection problems. The drivers included with the card may be several generations old. Updates are usually available on...
Category / Toplc: Accessing wireless
Two common problems are: On some XP laptops with both wireless and wired (Ethernet) connectivity, vendors ship with the “Network Bridge” turned on. You may need to delete this (under Control Panel à...
Category / Toplc: Accessing wireless
In some cases, the proxy server setting is present in your browser. On a public network like the Library’s, it is important that you turn off proxy servers. The Library network cannot allow...

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