You are here

Contact us

Find an answer to our most frequently asked questions by searching our knowledge base. If you can't find an answer, call or submit a ticket and we are here to help. 

Category / Toplc: Online resources
RBdigital – Account Set Up RBdigital is a platform that offers eMagazines and eAudiobooks.  New customers must create an RBdigital account. To create an account, click on the RBdigital link on the...
Category / Toplc: Online resources
What you will need A valid Ottawa Public Library (OPL) card A fast Internet connection (minimum 1Mbps for streaming videos) If you’re using  a mobile device, you will need the Hoopla Digital app for...
Category / Toplc: Online resources
Freegal is a downloadable music service providing access to millions of songs from many thousands of music labels, including Sony Music. Library card holders can sign in and download up to five songs...
Category / Toplc: Online resources
The below instructions are only for reading newspapers and magazines offline using the PressReader app. In addition, if you are visiting one of our library branches, you do not need to create a...
Category / Toplc: Online resources
Accessing OPL's Flipster e-magazines On your computer or mobile device, click or tap on the Flipster link from OPL's website.  If accessing it from outside the library, you will be asked for your...
Category / Toplc: Online resources
Getting started with digital media New to the world of OPL's digital collection? Here are some guides. Magazines and music Get started with Freegal – download free music Get started with Zinio –...
Category / Toplc: Online resources
Getting started with cloudLibrary using Android You can use the cloudLibrary app to get express eBooks on your Android device Step 1 Install cloudLibrary from Google Play Step 2 Open the cloudLibrary...
Category / Toplc: Online resources
Please note: You must create a New York Times account to access.  An email address is required There is a daily limit on how many remote passes are available. Access does not include the New York...

Frequently used online forms

Icon for booking an appointment
  • Business
  • Computer tutorials
  • eBook tutorials
  • Genealogy appointments
  • Job search
  • Local history
  • Choose your preferred method of notification
  • Please rate how satisfied or unsatisfied you are with your most recent experience

Question not answered? Contact us for help

  • Your OPL account
  • Reading recommendations
  • Research help
  • Technical help
  • OPL Board inquiries

Contact us by phone

  • Call us at 613-580-2940
  • Renew your materials by calling 613-580-2535

Media

  • Contact us for interview requests or inquiries