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Find an answer to our most frequently asked questions by searching our knowledge base. If you can't find an answer, call or submit a ticket and we are here to help. 

Getting started with our digital collection

Category: eBooks and audiobooks
Getting started with digital media New to the world of OPL's digital collection? Here are some guides. Magazines and music Get started with Freegal – download free music Get started with Zinio –...

What do I do if my library card is lost or stolen?

Category: My library account
A library card is like a credit card. If it is lost or stolen, report it right away. Anything signed out on your card is your responsibility until the card is reported missing. Replacement cards cost...

What if a library item damages my equipment?

Category: My library account
The Library is not responsible for damage caused by audio-visual materials borrowed from its collections. Borrowers use all audio-visual materials at their own risk and should use caution when...

Can I return items at any Ottawa Public Library branch?

Category: My library account
Yes, library items may be returned to any OPL branch or the bookmobile. For your convenience, book drops are available at all branches.

Why are items I returned still showing on my account?

Category: My library account
During busy times of the year and after statutory holidays, it can take up to three days to process the extra volume of returned items. These items are backdated to the day of return when they are...

What are the charges for lost or damaged items?

Category: My library account
You are responsible for items borrowed on your library card. If an item is lost or damaged, you will be charged the cost of the item. You are responsible for paying the replacement cost. Please note...

I returned an item on the due date, but it was still listed on my account the next day. I renewed it and received a fee. Why?

Category: My library account
Items returned on the due date may not be removed from your account immediately. No fees will be charged because all items returned are backdated to the day of return when they are checked in. Please...

What happens if I delay in paying outstanding charges?

Category: My library account
Overdue accounts with a balance of $50 or more will be sent to a recovery agency.

What does the online booking system do?

Category: Accessing public computers
This system currently lets you reserve time on library computers at the Ottawa Public Library, and helps to ensure that all persons have fair access to the library's computing resources. It controls...

Do I have to book in advance to use a computer?

Category: Accessing public computers
No, our booking system provides the opportunity to reserve in advance; however, as long as you have time available, you can logon to any workstation that is not being used and has not been booked by...

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Contact us by phone

  • Call us at 613-580-2940
  • Renew your materials by calling 613-580-2535

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  • Contact us for interview requests or media inquiries

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