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    All OPL branches and services will be closed Friday April 19, Sunday April 21 and Monday April 22.

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Find an answer to our most frequently asked questions by searching our knowledge base. If you can't find an answer, call or submit a ticket and we are here to help. 

Category: Accessing public computers
This system currently lets you reserve time on library computers at the Ottawa Public Library, and helps to ensure that all persons have fair access to the library's computing resources. It controls...
Category: Accessing public computers
No, our booking system provides the opportunity to reserve in advance; however, as long as you have time available, you can logon to any workstation that is not being used and has not been booked by...
Category: Accessing public computers
Internet access for children under 17 years of age defaults to filtered access only, unless otherwise approved by a parent or a guardian. This means that Internet access to subject categories such as...
Category: Accessing public computers
You can have a maximum of 4 hours per day across the library system. Please note that some branches must cap the daily usage at 2 or 3 hours per day due to high demand. Remaining time can be used at...
Category: Accessing public computers
You may make a booking today plus 3 days in advance.
Category: Accessing public computers
Yes. You may select a workstation by conducting a search by PC Type or by Specific PC. Searching by Specific PC allows you to request a specific computer. The system assigns a computer to you based...
Category: Accessing public computers
Yes, it is necessary to have a valid library card to book a workstation. It is possible to get an “Internet/No Loans” Library card for computer use, if you do not have complete identification or if...
Category: Accessing public computers
You may have incorrectly typed your Library barcode number or your Library card could be expired. Note: it is necessary to have a valid 14-digit library card starting with the numbers 22950, and a...
Category: Accessing public computers
You must log on within the first 5 minutes of your scheduled booking or the booking will be cancelled. The cancelled time (5 minutes) will still be deducted from your daily maximum.
Category: Accessing public computers
You will receive two warning messages, one at six minutes and one at two minutes, before the end of your session. N.B.: Please save your work to a diskette or a flash drive. You can also save your...

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