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Find an answer to our most frequently asked questions by searching our knowledge base. If you can't find an answer, call or submit a ticket and we are here to help. 

Category / Toplc: My library account
A library card is like a credit card. If it is lost or stolen, report it right away. Anything signed out on your card is your responsibility until the card is reported missing. Replacement cards cost...
Category / Toplc: My library account
The Library is not responsible for damage caused by audio-visual materials borrowed from its collections. Borrowers use all audio-visual materials at their own risk and should use caution when...
Category / Toplc: My library account
Yes, library items may be returned to any OPL branch or the bookmobile. For your convenience, book drops are available at all branches.
Category / Toplc: My library account
During busy times of the year and after statutory holidays, it can take up to three days to process the extra volume of returned items. These items are backdated to the day of return when they are...
Category / Toplc: My library account
Items returned on the due date may not be removed from your account immediately. No fees will be charged because all items returned are backdated to the day of return when they are checked in. Please...
Category / Toplc: My library account
Overdue accounts with a balance of $50 or more will be sent to a recovery agency.
Category / Toplc: My library account
Material returned past the due date is considered overdue and incurs a fee. A fee is automatically added to the customer's account. View the complete list of loan periods and fees.
Category / Toplc: My library account
You are responsible for items borrowed on your library card. If an item is lost or damaged, you will be charged the cost of the item. You are responsible for paying the replacement cost. Please note...

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  • Call us at 613-580-2940
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