Step 1: Contactless services inside most open branches

17/06/2021

There are contactless services inside most of our 31 open branches, with strict capacity limits in place, as of June 14, 2021, except at Metcalfe Village, Orléans and Rosemount. This means:

  • Pick up holds and check them out at self-checkout stations.
  • Return borrowed items to book drops anytime.
  • Access to PCs, Chromebooks, and printing, where these are available.
  • No other services: no browsing, no washroom access.
  • Mask-wearing remains mandatory inside, and outside in line.

For details, go to Current Branch Services.

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Current Branch Services

OPL Current Services Webcard

Current Branch Services

As of Monday, June 14, contactless holds pickup inside branches and 24/7 returns via book drops are offered at most of OPL’s 31 open branches, except Metcalfe Village, Orléans and Rosemount. No browsing or washroom access is permitted at this time.

Closed branches: Fitzroy Harbour and Vernon remain closed. OPL is working to reopen these locations as soon as possible. Kiosk Services at the Hunt Club-Riverside Park Community Centre remain closed until further notice.

Which branches offer in-person services?

As of Monday, June 14, most of our 31 open branches are offering contactless services inside branches, except: 

  • Alta Vista ‒ open contactless June 14 through July 3; closed July 5 through 19 for repairs to accessibility ramp and entrance
  • Metcalfe Village  ‒ contactless; no PCs 
  • Orléans ‒ closed from June 14 through 19, reopening June 21 
  • Rosemount ‒ no PCs; contactless service as only first level is operational

What can I do at a branch offering additional in-person services?

While wearing a mask, you can enter branches to pick up your holds directly from the shelves and use the self-checkout stations. Capacity inside open branches will be limited, as per provincial regulations. You may have to wait outside if the capacity limit is reached; and masks must be worn inside and while waiting in line outside the branch. Signage at the branches will show you where to go to pick up your holds, and employees will be there, at a safe distance, to provide additional instructions. 

Around-the-clock book drops are back! Starting June 14, you can return Library items anytime via book drops at all open branches.

Public computers can be reserved online, by calling InfoService at 613-580-2940, or by request at your branch. To book a computer online, go to the Make a Booking tab and choose Book a Computer. You can book a computer 3 days in advance and bookings are limited to one hour a day. Chromebook lending by request will continue for three-hour loans, but they are no longer reservable online. Please request one from a Library employee. Outdoor WiFi is available at many branches.

Access to printers, and photocopiers is allowed by request, where these are available. The online printing request form will continue.

How do I book a computer or print a document?

Public computers can be reserved online. Book a computer online up to three days in advance or call InfoService at 613-580-2940.

Chromebook lending will continue, by request, for loans of up to three hours. Chromebooks are no longer reservable online. Please request through a Library employee or contact Infoservice. Outdoor WiFi is available at many branches.

Customers can submit a print request using the form on the OPL website. A fee of 10 cents per page will be added to the customer’s account.

Can I read newspapers at the branch?

For health and safety reasons, newspapers are not currently available in branches. You can access online newspapers here.

If I have accessibility concerns, what accommodations can I expect?

If you require any accommodations, please speak to an employee for assistance when you arrive at the branch.

How can I get real-time help without going into a branch?

OPL’s Library 1:1 service provides one-on-one 30-minute consultations on several key topics such as readers advisory (recommendations) or help with eBooks. Contact InfoService at 613-580-2940 or book a Library 1:1 session on our website.

Where can I use a public computer?

Starting Monday, June 14, public computers can be used at the following branches (except Metcalfe Village, Orléans and Rosemount):

  • Alta Vista (until July 3)
  • Beaverbrook
  • Blackburn Hamlet
  • Carlingwood
  • Carp
  • Centennial
  • Constance Bay 
  • Cumberland
  • Elmvale Acres
  • Emerald Plaza
  • Greely
  • Greenboro
  • Hazeldean
  • Main
  • Manotick
  • Munster
  • Nepean Centrepointe
  • North Gloucester
  • North Gower
  • Osgoode
  • Richmond
  • Rideau
  • Rockcliffe Park
  • Ruth E. Dickinson
  • St. Laurent
  • Stittsville
  • Sunnyside
  • Vanier

Public computers can be reserved online. Book a computer online up to three days in advance or call InfoService at 613-580-2940.

Chromebook lending will continue, by request, for loans of up to three hours. Chromebooks are no longer reservable online. Please request one from a Library employee or contact Infoservice. Outdoor WiFi is available.

You can submit a print request using the form on the OPL website. A fee of 10 cents per page will be added to the customer’s account.

Are appointments required to use a public computer?

Public computers can be reserved online. Book a computer online up to three days in advance or call InfoService at 613-580-2940.

Chromebook lending will continue, by request, for loans of up to three hours. Chromebooks are no longer reservable online. Please request one from a Library employee or contact Infoservice. Outdoor WiFi is available.

How do I book a computer?

Book a computer online up to three days in advance or call InfoService at 613-580-2940. Bookings are limited to one hour a day.

Can I access WiFi at branches?

Free WiFi is available outside 22 open branches: Alta Vista, Beaverbrook, Carlingwood, Carp, Centennial, Cumberland, Emerald Plaza, Elmvale Acres, Greenboro, Hazeldean, Main, Manotick, Nepean Centrepoint, North Gloucester, Orléans, Rideau, Rosemount, St. Laurent, Stittsville, Sunnyside, Vanier, and Ruth E. Dickinson. 

Instructions for use are posted on the doors. There is a limit of 10 people who can connect at a time. 

Additional WiFi hotspots will be based on community need, as supply increases. 

OPL will not provide shelter or seating. Customers are responsible for physical distancing and wearing a mask outside near branches, as per the Temporary Mandatory Mask By-law and provincial regulation.

Where can I return my library items?

Starting Monday, June 14, returned items will no longer be quarantined for 72 hours. This means you can return your borrowed items anytime via book drops at any open branch. The Bookmobile is also accepting returns.

Will I be charged late fees if I don’t return my items right away?

OPL eliminated late fees on January 1, 2021. For more information, please visit our loan period and fees page.

Can I donate items?

The Library is not accepting book or material donations at this time.

Do I need an appointment to pick up my holds?

You do not need an appointment to pick up your holds at any open branch. You can pick up your holds during hours of operation.

Signage at the branches will show you where to go to pick up your holds, and employees will be there, at a safe distance, to provide additional instructions.

How long will I have to pick up my holds?

Holds will be kept for 7 days. Holds at the Metcalfe Village branch will be kept on the shelves for 28 days. You need to pick up your holds before the Pick up by date on your holds notification email.

Do I have to pay a fee if I don’t pick up my holds?

A $1 fee will be charged for items on hold that are not picked up before their expiry date. You can manage, pause, or cancel holds in your online account.

Can I pick up holds for other people, like my children?

Yes! Please make sure to bring the library cards or card numbers for any accounts you are picking up holds for.

What do I need to do when I go to pick up my holds?

Cardholders will be able to return Library items and pick up holds without an appointment by lining up at the branch entrance while wearing their masks. Please make sure to bring your library card or card number in order to check out your holds.

Masks are required to be worn in line outside of Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law and provincial regulation.

How long can I keep my checked out items?

The loan period for regular Library items is 21 days. Late fees were eliminated on January 1, 2021.

Loan periods for EXPRESS items are 3 days or 7 days, depending on the item.

Can I place new holds on library material?

Customers can reserve items, with a temporary limit of 100 total holds (physical items) per customer.

How are you ensuring the safety of customers and employees?

The health and safety of our customers and employees is our highest priority.

  • MANDATORY: Masks are required to be worn inside and in line outside of Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law and provincial regulation. Service will not be provided to customers who are not wearing masks. Exceptions apply for people with medical exemptions.
  • Branch capacity will be limited to ensure OPL is respecting provincial gathering limits and to ensure customers and employees can physically distance.
  • As a result of branch capacity limits, customers will be encouraged to limit in-branch time to ensure equitable access to everyone. Customers may have to wait outside if branch has reached capacity.
  • Physical distancing markers will be indicated at all open branches.
  • Customers are asked to follow directional signage. 
  • Hand sanitizer stands will be available at the entrance and exit of all branches offering in-person service. 
  • Check out machines are disinfected regularly.
  • Public computers are disinfected on a regular schedule.