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  • Contactless Returns and Holds Pickup Service at OPL

    30/07/2020

    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
       
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
       
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
       
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.
       

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 

     

Contactless Returns and Holds Pickup Service

As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). If you have available holds at a branch offering contactless service, you can pick them up during opening hours. If you have holds available at Rosemount (temporary location), please log in to make an appointment.

Contactless service is currently offered at Main, Beaverbrook, Carlingwood, Carp, Cumberland, Greely, Greenboro, Nepean Centrepointe, North Gloucester, Ruth E. Dickinson, Stittsville, St. Laurent, Alta Vista, Blackburn Hamlet, Centennial, Elmvale Acres, and Emerald Plaza.

Customers are able to come inside branches to pick up their holds and check them out using the checkout machines. As of Monday, July 27, customers no longer need to make an appointment to pick up their available holds at branches offering contactless service. Library items can be returned during opening hours at open branches.

Curbside service is currently offered at the Rosemount Temporary Location. Appointments are still required for customers who wish to pick up their holds at the Rosemount Temporary Location. Library items can be returned anytime during opening hours.

The following branches will be opening on these dates (subject to change):

  • Saturday, August 15: Metcalfe Village (holds pickup by appointment only)

  • Monday, August 17: North Gower, Richmond, Vanier, Bookmobile (modified schedule)

Due to staffing and operational challenges in the context of COVID-19, the opening dates for the following branches remain to be determined: Constance Bay, Fitzroy Harbour, Hazeldean, Manotick, Munster, Orléans, Osgoode, Rideau, Rockcliffe Park, Sunnyside, Vernon, Kiosk.

Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law.

Starting Monday, August 17, branches offering contactless services will offer additional in-person services including browsing, use of public computers by appointment, and card registration. * Due to space constraints, Rosemount Temporary Location and Metcalfe Village branches will not be offering these additional in-person services.

RETURNS

You can return your borrowed items at any branch currently offering returns and holds pickup service: biblioottawalibrary.ca/en/library. Contactless service is currently available at: Main, Beaverbrook, Cumberland, Nepean Centrepointe, Ruth E. Dickinson, and Greenboro.

The returns and holds contactless service will be expanded to these branches following this anticipated timeline (subject to change):

  • Monday, July 13: Carlingwood, Carp, Greely, North Gloucester, St. Laurent, Stittsville.

  • Monday, July 27: Alta Vista, Blackburn Hamlet, Centennial, Elmvale Acres, Emerald Plaza.

  • Monday, July 27: Rosemount Temporary Location (curbside service)

  • Monday, August 10: Sunnyside, Hazeldean, Manotick, Orleans, Richmond, Rideau, Vanier.

  • Saturday, August 15: Metcalfe Village

You do not need an appointment to return items. You can return your items at any branch offering returns and holds pickup service during their hours of operation. Signage at the branches will show you where to go to return your Library items, and employees will be there, at a safe distance, to provide additional instructions.
Due dates for items already checked out have been extended to September to give you lots of time to return your items. Overdue fees have been suspended for this period.
Returned items will be quarantined for 72 hours and then processed. Because of this, items may remain on your card for at least a week after you return them. You will not be charged overdue fees during this period. If you still see your returned items listed as checked out in your account after a week, contact InfoService at 613-580-2940 or InfoService@BiblioOttawaLibrary.ca.
The Library is not accepting book or material donations at this time.

HOLDS PICKUP

You can log in to your OPL account and change the pickup location of your existing holds to any branches offering contactless service, or to cancel your holds if you no longer want them. You can also choose to keep your pickup location at a branch not offering the holds pickup service. Your position in the queue will be maintained and your hold will be filled once your branch reopens. When placing new holds, the pickup location is currently limited to branches that are open or scheduled to open soon. You will have the option to select branches as pickup locations as their reopening dates approaches. When placing new holds, the pickup location is currently limited to branches that are open or scheduled to open soon. You will have the option to select branches as pickup locations as their reopening dates approaches. 

You do not need an appointment to pick up your holds at branches offering contactless service. You can pick up your holds at any branch offering contactless service during their hours of operation.  

Signage at the branches will show you where to go to pick up your holds, and employees will be there, at a safe distance, to provide additional instructions. 

You do need an appointment to pick up your holds at Rosemount (temporary location) with curbside service. When your hold is available for pick up, you will be able to book your pickup appointment. If you log in to your account, you will see an option to book an appointment on this page. Email notifications for holds will also include a link to the booking page. 

Holds will be kept for 14 days. You need to pick up your holds before the Pick up by date on your holds notification email.

If you are picking up a hold at Rosemount (temporary location), you need to book a holds pickup appointment before the Pick up by date identified on your holds notification email. 

All your holds available as of the day before your booked appointment will be ready for you. You do not need to book an additional appointment for each hold notification you receive.

As of Monday, July 27, you no longer need an appointment to pick up holds, except at Rosemount (temporary location).

If you are picking up your holds at Rosemount (temporary location), you can cancel and rebook your holds appointment ahead of time in the My Event Registrations section of your account. If you want to change your appointment on the day of, you need to call InfoService at 613-580-2940. 

Yes! Please make sure to bring the library cards or card numbers for any accounts you are picking up holds for. 

If you are picking up holds at Rosemount (temporary location), you will need to book an appointment. When you make your pickup appointment, you will be able to include up to three (3) additional accounts in your appointment booking.

When you get to your branch, signage will clearly indicate where you need to go to get your holds on the shelf and check them out yourself at the checkout machines. Employees will be there to provide additional direction. Please make sure to bring your library card or card number in order to check out your holds. 

Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law.

If you are picking up holds at Rosemount (temporary location), you will need to book an appointment. Please arrive at your branch location on time for your holds pickup appointment. Signage will clearly indicate where you need to go to get your holds. Employees will be there to provide additional direction. All your holds available to you as of the day before your appointment will be bagged and already checked out.

The loan period for Library items has been extended to four (4) weeks. Late fees have been suspended.

If you require any accommodations, please speak to an employee for assistance when you arrive at the branch.

If you are picking up holds at Rosemount (temporary location), you will need to book an appointment. When you schedule your holds pickup appointment, you will be able to identify any accommodations you may require. Employees will review those concerns and work to address them (e.g. provide alternatives to not waiting in an extended line).

Customers can once again reserve items, with a temporary limit of 50 total holds per customer.

HEALTH AND SAFETY

Effective July 15, 2020, masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law.

The health and safety of our customers and employees is our highest priority.

  • Returned materials will be quarantined for 72 hours.

  • Returns and hold pickups will be contact free.

  • Visible markers will be present at pickup locations to ensure physical distancing.

  • Employees will be practicing physical distancing, and they will wear masks if physical distancing is not possible. Regular cleaning and handwashing will be routine.

  • We recommend washing your hands after handling library materials.