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  • Returns and Holds Pickup Service at OPL

    12/06/2020

    OPL is offering a new Returns and Holds Pickup service at six branch locations: Main, Nepean Centrepointe, Cumberland, Beaverbrook, Greenboro, Ruth E. Dickson, during new hours of operation.

    Find the details of this new service here.

    • Due dates for currently checked out materials have been extended and late fees suspended.
    • All book drops remain closed.

    For information about Library cards, virtual programs, and more, contact  InfoService by phone or email.

Curbside Returns and Holds Pickup Service

To book a pickup appointment, please log in to your account.

On Monday, July 6, curbside service will become contactless service at Main, Beaverbrook, Cumberland, Nepean Centrepointe, Ruth E. Dickinson, and Greenboro. The returns and holds contactless service will be expanded to these branches following this anticipated timeline (subject to change):

  • Monday, July 13: Carlingwood, Carp, Greely, North Gloucester, St. Laurent, Stittsville.

  • Monday, July 27: Alta Vista, Blackburn Hamlet, Centennial, Elmvale Acres, Emerald Plaza.

  • Monday, August 10: Sunnyside, Hazeldean, Manotick, Orleans, Richmond, Rideau, Vanier.

The opening date for the following branches remains to be determined: Constance Bay, Fitzroy Harbour, Metcalfe Village, Munster, North Gower, Osgoode, Rockcliffe Park, Rosemount (Temp Location), Vernon, Kiosk, Bookmobile.

More details will be added to this page as our services develop.

RETURNS

You can return your borrowed items at the six (6) branch locations offering the returns and holds pickup service: 

  • Main

  • Beaverbrook

  • Cumberland

  • Nepean Centrepointe 

  • Ruth E. Dickinson

  • Greenboro 

You do not need an appointment to return items. You can return your items at the six branches offering the service during their hours of operation. Signage at the six branches will show you where to go to return your Library items, and employees will be there, at a safe distance, to provide additional instructions.
Due dates for items already checked out have been extended to September to give you lots of time to return your items. Overdue fees have been suspended for this period.
Returned items will be quarantined for 72 hours and then processed. Because of this, items may remain on your card for at least a week after you return them. You will not be charged overdue fees during this period. If you still see your returned items listed as checked out in your account after a week, contact InfoService at 613-580-2940 or InfoService@BiblioOttawaLibrary.ca.
The Library is not accepting book or material donations at this time.

HOLDS PICKUP

You can log in to your OPL account to unpause your current holds and change the pickup location to one of the six open branches, or to cancel your holds if you no longer want them. You can also choose to keep your pickup location at a branch not offering the holds pickup service. Your position in the queue will be maintained and your hold will be filled once your branch reopens (date unknown).
When your hold is available for pick up, you will be able to book your pickup appointment. If you log in to your account, you will see an option to book an appointment on this page. Email notifications for holds will also include a link to the booking page.
Holds will be kept for 28 days to give you enough time to book an appointment. You need to book your appointment before the Pick up by date identified on your holds notification email.
All your holds available as of the day before your booked appointment will be ready for you. You do not need to book an additional appointment for each hold notification you receive.
You can cancel and rebook your holds appointment ahead of time in the My Event Registrations section of your account. If you want to change your appointment on the day of, you need to call InfoService at 613-580-2940.
Yes! When you make your pickup appointment, you will be able to include up to three (3) additional accounts in your appointment booking. All available holds on these accounts will be checked out and bagged for you to pick up at your appointment.
Please arrive at your branch location on time for your holds pickup appointment. Once you are there, signage will clearly indicate where you need to go to get your holds. Employees will be there to provide additional direction. All your holds available to you as of the day before your appointment will be bagged and already checked out.
When you schedule your holds pickup appointment, you will be able to identify any accommodations you may require. Employees will review those concerns and work to address them (e.g. provide alternatives to not waiting in an extended line).
Starting June 29, customers will once again be able to reserve items, with a temporary limit of 20 total holds per customer.
The cutoff time to make an appointment for a certain day is an hour before the library closes on the previous day. For example, to make an appointment for Tuesday, June 23, you must book the appointment by 5:00 on Monday, June 22. This is to ensure that all holds can be checked out and bagged before your appointment time.

HEALTH AND SAFETY

  • The health and safety of our customers and employees is our highest priority.

  • Returned materials will be quarantined for 72 hours.

  • Returns and hold pickups will be contact free.

  • Visible markers will be present at pickup locations to ensure physical distancing.

  • Employees will be practicing physical distancing, and they will wear masks if physical distancing is not possible. Regular cleaning and handwashing will be routine.

  • We recommend washing your hands after handling library materials.