Active listening, negotiating, conflict resolution, situational leadership...these are but some of the essential soft skills to empower employees to thrive in the new Knowledge Workforce. More than ever before, organizations' success depends not only on their workers' technical competencies but on their ability to relate positively with all stakeholders (employees, managers, customers and vendors) to produce results. Come discover how being a better team mate, thinking critically, effectively selling your ideas, and making strategic decisions can bolster your performance at work!

This session will be presented by Wanito Bernadin, a service-centric, insightful and transformational business executive contributing over a decade of information technology, target account selling and management consulting experience to increase organizational competencies. Wanito serves as the Chief Information Officer at Library and Archives Canada, the federal government institution tasked with acquiring, preserving, and providing access to Canada's documentary heritage. He was the Chief Information Officer of the National Capital Commission of Canada, the federal Crown corporation dedicated to ensuring that Canada's Capital is a dynamic and inspiring source of pride for all Canadians. He also held leadership roles with the Office of the Superintendent of Financial Institutions, the regulator of Canada’s banking and insurance industry, and with the Canada Revenue Agency which administers tax, benefits, and related programs. And before joining the federal government, he worked in the information technology industry as a consultant, project manager, marketer, salesperson, and business leader.