UPDATE: Additional Services at OPL Branches – Starting Feb. 22

17/02/2021

Starting Monday, February 22:

  • 25 of our 28 open branches will offer returns and holds pick up inside the branches, as well as browsing, and use of public computers.
  • Rosemount, Orléans, and Metcalfe branches will offer contactless returns and holds pick up inside the branches.
  • The Bookmobile will offer browsing of a small collection at all stops.
  • Hours of operation will remain the same.
  • Mask wearing inside the branches, and outside in line, remain mandatory.

For more details, go to the OPL blog.

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Fraud and Waste Hotline

On September 1, 2015, the Ottawa Public Library implemented a Fraud Policy, which included the establishment of a Fraud Hotline, as part of its commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud Hotline is a confidential and anonymous service operated by a third party that allows OPL employees and members of the public to report suspected or witnessed cases of fraud 24 hours a day, seven days a week by phone or online.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation of funds (theft)
  • Irregularities in the handling of money
  • Seeking or accepting anything of material value
  • Misuse of OPL property, equipment, materials, records or time
  • Unauthorized use of OPL property
  • Inappropriate manipulation or destruction of data
  • Misuse of OPL-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the OPL Employee Code of Conduct, Responsible Computing Policy, and the Responsible Use of the Internet Policy
  • You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

Each reported case is reviewed by the Auditor General and assigned a tracking number and a password, so you can follow its progress and see what action has been taken. 

If you wish to report an incident of suspected fraud, you can contact the Fraud Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.