UPDATE: Additional Services at OPL Branches – Starting Feb. 22


Starting Monday, February 22:

  • 25 of our 28 open branches will offer returns and holds pick up inside the branches, as well as browsing, and use of public computers.
  • Rosemount, Orléans, and Metcalfe branches will offer contactless returns and holds pick up inside the branches.
  • The Bookmobile will offer browsing of a small collection at all stops.
  • Hours of operation will remain the same.
  • Mask wearing inside the branches, and outside in line, remain mandatory.

For more details, go to the OPL blog.

You are here

Fraud and Waste Hotline

On September 1, 2015, the Ottawa Public Library implemented a Fraud Policy, which included the establishment of a Fraud Hotline, as part of its commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud Hotline is a confidential and anonymous service operated by a third party that allows OPL employees and members of the public to report suspected or witnessed cases of fraud 24 hours a day, seven days a week by phone or online.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation of funds (theft)
  • Irregularities in the handling of money
  • Seeking or accepting anything of material value
  • Misuse of OPL property, equipment, materials, records or time
  • Unauthorized use of OPL property
  • Inappropriate manipulation or destruction of data
  • Misuse of OPL-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the OPL Employee Code of Conduct, Responsible Computing Policy, and the Responsible Use of the Internet Policy
  • You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

Each reported case is reviewed by the Auditor General and assigned a tracking number and a password, so you can follow its progress and see what action has been taken. 

If you wish to report an incident of suspected fraud, you can contact the Fraud Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.