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  • Returns and Holds Pickup Service at OPL

    12/06/2020

    OPL is offering a new Returns and Holds Pickup service at six branch locations: Main, Nepean Centrepointe, Cumberland, Beaverbrook, Greenboro, Ruth E. Dickson, during new hours of operation.

    Find the details of this new service here.

    • Due dates for currently checked out materials have been extended and late fees suspended.
    • All book drops remain closed.

    For information about Library cards, virtual programs, and more, contact  InfoService by phone or email.

Fraud and Waste Hotline

On September 1, 2015, the Ottawa Public Library implemented a Fraud Policy, which included the establishment of a Fraud Hotline, as part of its commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud Hotline is a confidential and anonymous service operated by a third party that allows OPL employees and members of the public to report suspected or witnessed cases of fraud 24 hours a day, seven days a week by phone or online.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation of funds (theft)
  • Irregularities in the handling of money
  • Seeking or accepting anything of material value
  • Misuse of OPL property, equipment, materials, records or time
  • Unauthorized use of OPL property
  • Inappropriate manipulation or destruction of data
  • Misuse of OPL-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the OPL Employee Code of Conduct, Responsible Computing Policy, and the Responsible Use of the Internet Policy
  • You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

Each reported case is reviewed by the Auditor General and assigned a tracking number and a password, so you can follow its progress and see what action has been taken. 

If you wish to report an incident of suspected fraud, you can contact the Fraud Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.