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Frequently Asked Questions about interlibrary loan

  • Anyone who has a valid Ottawa Public Library card in good standing, not including visitors or non-residents.
  • Books that the Ottawa Public Library does not own.
  • Archival microfilm (census, vital statistic records, church records etc.)
  • Microfilm (books, newspapers, periodicals)
  • Copies of articles from periodicals and newspapers. Complete issues of periodicals or newspapers are not requestable. 
  • Postage and loan fee cost recovery is with permission only when you fill out the ILL form.
  • $25.00 return postage fee for items borrowed from the United States.
  • Loan and photocopy fees from some Canadian libraries. Range $10-$20+
  • Loan and photocopy fees from American libraries. Range $10-$20+ 
  • Return air mail postage for items borrowed from other countries than the United States.
  • $1.00 charge for not picking up an ILL
  • Cost recovery charge if the item is lost or damaged.

Books

  • Four (4) requests per month.
  • There are no renewals on Interlibrary loan material.

Microfilm

  • 3 reels per person at a time for archival microfilm.
  • 3-12 reels per person for newspaper/periodical microfilm.
  • Any item in the Ottawa Public Library catalogue including Reference.
  • Books published in the last 12 months.
  • CDs, MP3s.
  • DVDs.
  • E-books
  • Rare books and materials over 100 years old unless they are available on microfilm.
  • Some libraries may restrict the book to “In Library Use Only”. These items cannot be taken out of the branch.
  • Microfilm and microfiche are always “In Library Use Only”. 
  • Allow a minimum of 3 weeks for items available in Canada.
  • Allow a minimum of 6 weeks for items borrowed from the United States.
  • Allow a minimum of 8+ weeks for items borrowed from international libraries.
  • You can check your Library Dashboard.  Click on Log In/My OPL.  Under My Borrowing, click on My ILL requests.
  • Any messages and cancellation notes will appear here.  Please note that the Library may decide to purchase a title for its collection rather than fulfill an ILL request.
  • You will be notified by the method you selected on your library card account for holds.
  • The item will appear in your hold list on your library card account.
  • Pick up interlibrary loan items quickly as loan periods are dictated by the loaning library.
  • Do not remove the pink band on the cover.
  • Interlibrary loan holds cannot be paused.
  • If your ILL hold is not picked up you will be charged $1.
  • The pink band on the cover identifies the book immediately as belonging to the Interlibrary Loans department.  It is used as a tracking mechanism.  It is imperative the pink band not be removed from the item to ensure the return to the ILL department to avoid potential lost book fees.
  • You can contact InfoService to request cancellations: 613-580-2940 or InfoService@BiblioOttawaLibrary.ca.
  • If the item has already been shipped by the lending library then you will be charged any applicable loan and return postage fees.
  • Please fill the Interlibrary Loan form with complete and accurate information for a successful search.
  • Only one title per request form.
  • Only one microfilm reel per form for archival microfilm.