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  • UPDATE – Provincial announcement regarding public libraries and pickups


    We greatly appreciate the Province’s announcement that as part of the first phase of reopening libraries can begin to offer pick-up or delivery of materials. 

    There is a lot of work to do be able to offer these services while ensuring the safety of our employees and our customers. Our plan to resume our physical services needs to account for physical distancing requirements, provision of personal protective equipment, enhanced sanitary controls, and new protocols for employees and customers. We are working on offering holds pick-ups as soon as we can safely do so.  

    We will be communicating all new developments in our service offering to you on all our platforms, as soon as we have updates. 

    Thank you for your patience as we move through this rapidly evolving situation. 


    OPL branches, Bookmobile stops and Homebound delivery services are closed until June 30, 2020. The closure is in response to advice from Ottawa Public Health (OPH) with regards to COVID-19 (coronavirus) for the health and safety of our community. We will continue to monitor the situation and reassess as the situation evolves. Currently, please note:  

    • Due dates for all currently checked out materials have been extended and late fees suspended.
    • Book drops are not available since branches are closed. Hold on to OPL items and return them when branches reopen. 
    • Holds are suspended, and pick up expiry dates extended. This includes interlibrary loans (ILL).
    • Meeting room rentals are cancelled, and fees are being refunded; and
    • Computer bookings, programs, events and outreach activities are cancelled.
    • Expired cards, or those about to expire, have been extended. 

    You can use the Library online:

    We thank you for your patience and support, and we look forward to seeing you online and in person again soon.

Getting Started with Hoopla Digital

What you will need

  • A valid Ottawa Public Library (OPL) card
  • A fast Internet connection (minimum 1Mbps for streaming videos)
  • If you’re using  a mobile device, you will need the Hoopla Digital app for iOS (7.1 or later), or Android (4.4 and up)

Creating an account

  1. Go to
  2. Click on Get Started Today.
  3. Enter your email, create a password and click on Next.
  4. Choose Ottawa Public Library (ON) from the menu and select Next.
  5. Enter your OPL card number and PIN. Click on the box that you agree to allow Hoopla Digital to exchange registration information with OPL and select Next.
  6. Review Hoopla's Terms and Conditions and Privacy Policy.  If you agree to the terms, click on Sign Me Up.
  7. Once your account is created, you can start borrowing and downloading videos and music.

What kind of content does Hoopla Digital have?

  • It has wide collection of movies and television shows including feature films, documentaries, foreign films, television shows and educational programs.
  • Over 100,000 music albums and growing.
  • OPL does not currently subscribe to the e-audiobooks in Hoopla Digital. Please use our OverDrive, RB Digital, and Audiobook Cloud collections instead.

Borrowing and streaming

  • You are allotted four (4) checkouts per month per card. 
  • Titles are always available.
  • Unused checkouts are not carried over to the next month. 
  • Your usage is reset on the last day of the month at 7:00 p.m. 
  • Loan periods are 72 hours for video, and seven (7) days for music. During the loan period content can be streamed repeatedly.
  • Content can be either downloaded or streamed through the Hoopla Digital app but only streamed through a PC or laptop.
  • Titles do not need to be returned.  They will automatically disappear once the borrowing period has ended.
  • Borrowed content can be accessed on multiple devices, but can only be played on one (1) device at a time.
  • The data used to stream Hoopla from the Internet at home or from your mobile device will count towards your Internet service provider’s monthly bandwidth cap.
    Watching a regular-length movie uses about 1GB of data for each stream of standard definition video.  
    Streaming an album uses about 35 MB of data.


What if I have other questions?

Online Resource / Database: