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MFIPPA

The OPL protects the privacy and confidentiality of all customers’ personal information in keeping with the access to information and privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56 (MFIPPA) and other applicable legislation.

The OPL collects personal information of library customers under the authority of section 23(2) of the Public Libraries Act, R.S.O. 1990, c.P.44, and personal information will only be used to administer services and programs at the OPL.

For the purposes of the registration of library customers and the administration of circulating items, the OPL collects the following types of personal information: name, address, telephone number, email address and language preference.

The Chief Executive Officer limits employee access to personal information to only those employees who need access in order to perform their assigned duties. The OPL also maintains security standards and procedures regarding unauthorized access to personal information to prevent unauthorized removal or alteration of data.

The OPL will not disclose personal information to any third parties without having obtained prior consent of the person to whom the information pertains, except when MFIPPA permits disclosure or other applicable law requires that the OPL disclose the personal information.

The OPL does not keep a record of borrowed items once the items are returned, unless the borrower requests this service. Items are otherwise deleted from the borrower’s record immediately upon return.

If you bring a library card that belongs to another person, it implies consent for you to pick up material on hold for that person. It does not allow you to have access to other services and programs or access to information in that person’s record.

You may request access to your personal information at the Ottawa Public Library.  You have the right to request the correction of any personal information that is incorrect or incomplete. Staff in any branch can help you correct personal information.

All formal requests for access to information must be sent in writing to:

       MFIPPA Coordinator        4th floor, 120 Metcalfe Street        Ottawa, ON K1P 5M2

The initial fee for all formal requests is $5.00. This fee must be included with the request. Your formal MFIPPA request will not be processed until the fee is received. There is no fee when you are requesting access to your own personal information.