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  • Returns and Holds Pickup Service at OPL

    12/06/2020

    OPL is offering a new Returns and Holds Pickup service at six branch locations: Main, Nepean Centrepointe, Cumberland, Beaverbrook, Greenboro, Ruth E. Dickson, during new hours of operation.

    Find the details of this new service here.

    • Due dates for currently checked out materials have been extended and late fees suspended.
    • All book drops remain closed.

    For information about Library cards, virtual programs, and more, contact  InfoService by phone or email.

eBooks FAQ

1. How do I return an eBook before it's due date?

Ottawa Public Library eBooks get returned automatically once the loan period is finished so there will never be any late fees. However, if you wish to return you OPL eBook early, doing so will depend on which software/device you've used to download the eBook*. The most popular are as follows:

Adobe Digital Editions

OverDrive app for Apple iOS

OverDrive app for Android

*Note: Open PDF format eBooks cannot be returned early.

 

2. Instead of downloading my eBook, I've downloaded an .acsm file. How do get the eBook?

In this case, you'll need to ensure you're computer automatically opens library eBooks with the proper software. This can done as follows:

If you have a PC computer

If you have a Mac computer

Once you've followed the steps outlined in the links above, download your library eBook a second time and it should then open up automatically in Adobe Digital Editions.

 

3. How do I find library eBooks that can be downloaded immediately?

From the library catalogue:

  • Search for an eBook by title, author, subject or keyword.
  • Use the Format facet on the left-hand side to limit your search results to eBooks.
  • Indiviually check each item on the list by clicking the 'Check Availability' link.
  • If available, click the item's 'Available for Checkout' link.

From the Digital Media Catalogue:

  • Search for an eBook by title, author, subject or keywork.
  • Use the filters on the left-hand side to limit the results to both eBooks as well as what's available.
  • Mouseover the cover of the eBook and click the 'Borrow' button.

 

4. What devices are compatible with the eBooks in your collection?

For a comprehensive list, please click here. Please note that Kindle Fire tablets are considered Android devices. Other Kindle devices however, are not compatible with the eBooks in our collection.

 

5. How do I transfer a library eBook to my eReader?

For this, you'll need to download the eBook using Adobe Digital Editions and then use that software for the transfer.

 

6. Is there a limit to the number of eBooks I can borrow at the same time?

Yes. Ottawa Public Library customers are limited to borrowing 10 digital items (combination of eBooks and eAudiobooks) at the same time.

 

 

 

FAQ type: 
Digital collections