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  • Contactless Returns and Holds Pickup Service at OPL

    30/07/2020

    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
       
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
       
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
       
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.
       

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 

     

Official languages - Guiding principles

The OPL Board recognizes both official languages, French and English, as having the same rights, status, and privileges. To this end, the Board is committed to bilingualism and to the provision of a strong bilingual context for all services and programs.

To achieve this commitment, the Board ensures:

  • The presence at Board meetings of bilingual staff knowledgeable in board policy issues for members of the Board to request minor clarifications in the language of their choice.
  • The public release of meeting agendas and action summaries in both official languages.
  • The right of individuals to address the Board in their official language of choice.
  • Providing interpretation services at Board meetings. Services must be requested a minimum of two (2) business days in advance of the Board meeting.

In addition, the Board recognizes that public delivery of services are offered in both official languages in accordance with the OPL’s administrative policy developed in alignment with this policy direction.