OPL releases Annual Report for 2016 A Year of Customer-first Initiatives and Milestones

Apr 12 2017

Ottawa – The Ottawa Public Library 2016 Annual Report describes a year of customer-focused innovations and new research dedicated to better understand OPL’s impact on the communities it serves.

In 2016, the OPL moved ahead on core areas of its operations to strengthen and enhance the services and spaces through which it promotes learning, sparks curiosity, and connects people across Ottawa. The OPL worked to streamline services and introduce various people-centric initiatives across its system of 33 branches as it adapts to rapid technological and demographic change. Sustainable investments were introduced to physical and virtual spaces while OPL programs and outreach supported literacy, learning, and community.

“I’m pleased and proud of how the OPL Board guided the Library through a year of significant accomplishments in 2016,” said Tim Tierney, Chair of the OPL Board of the Ottawa Public Library and councillor for Beacon Hill–Cyrville. “As trustees, we kept the focus on what is most important for the public, so that residents of Ottawa can continue to enjoy the high standard of Library services that the OPL provides.”

The OPL conducted its first-ever study, on the Library’s economic impact, publishing the results of this new research in November. The study revealed that every dollar invested in the OPL generated more than five dollars in economic benefit to Ottawa residents  ̶  a 417% return on investment.

Chief Executive Officer Danielle McDonald noted that the OPL puts the customer first as it strives to continually improve its performance and impact in providing library services to a public with diverse and evolving needs and interests. “The OPL is an important part of the lives and communities of people in our city and it underpins many successful cultural, educational, and community developments,” said McDonald. “The Library’s positive impacts are becoming increasingly valuable as the need for lifelong learning, civic engagement, and social cohesion grow.”

Notable in 2016, the OPL reached a milestone on a key strategic priority of the Ottawa Central Library Development Project. Further to focused public consultations throughout the year, the OPL presented its recommendations regarding site, funding, partnership and procurement to the Ottawa Public Library Board in December.

OPL’s 2016 Annual Report is now available online.

The Ottawa Public Library (OPL) is the largest bilingual (English/French) public library system in North America. The OPL extends public access to information and services through the library’s 34 branches, physical and virtual at www.BiblioOttawaLibrary.ca, as well as two mobile libraries and a vending machine-style lending library service. Serving close to one million Ottawa residents, OPL’s mission is to inspire learning, spark curiosity, and connect people. Follow us on Twitter www.Twitter.com/OPL_BPO and like us on Facebook www.Facebook.com/OPLBPO. Contact us at 613-580-2940 or InfoService@BiblioOttawaLibrary.ca. If it’s out there, it’s in here!

 

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