Regular hours resumed Sept. 7, 2021

15/10/2021

Ottawa Public Library has returned to regular pre-pandemic hours at most branches as of September 7, 2021 — including Sunday hours at 10 branches and InfoService. Hours are posted at branch entrances and on the Hours and location page of the OPL website.   

 

Carp Branch

18/10/2021

Carp branch will be closed on Tuesday, October 26, 2021 for operational use by the City of Ottawa. Regular service will resume Wednesday,  October 27, 2021 at 10 am. 

Overdrive: Issues with older Apple devices or browsers

12/10/2021

Recent changes by Overdrive and Libby have impacted compatibility with older versions of Apple's mobile and desktop operating systems. Those who use older Apple devices (Mac computers running lower than macOS 10.12.1 and iPhones/iPads running iOS 9) may have trouble using the OverDrive desktop or mobile apps, while Libby is no longer supported on iPhones and iPads running iOS 9.

Carlingwood branch: Elevator out of service

18/10/2021

The elevator at Carlingwood branch is currently out of service. 

Alta Vista branch: Reopening October 22

21/10/2021

Alta Vista branch will return to regular service and hours on Friday, October 22, 2021.

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Terms of use - public network

Please note that bookings are currently limited to one hour a day and three bookings a week for each customer, as fewer computers are available due to the need for physical distancing.

General

  • Customers must have a valid library card in order to use the public network. 'Internet Access Only' cards are available for non-members.
  • Customers are required to adhere to OPL's Public Network Access Policy and understand that misuse of library resources, including the use of someone else's card and/or behaviour that disrupts others, may result in a suspension of library privileges.
  • Customers should be aware that the use of the network for illegal purposes is prohibited and may result in prosecution.
  • Adult cards will provide unfiltered access to the Internet with an option for a filtered session on public workstations.
  • Juvenile cards (for children up to and including the age of 16) will provide filtered access only, unless a parent or guardian requests otherwise. Filtering technology is imperfect, however, and parents and legal guardians are responsible for their children's use of the Internet.
  • OPL reserves the right to make changes to network configuration based upon operational requirements.
  • OPL reserves the right to impose bandwidth restrictions as required without notice.

Public workstations

  • Customers may use public computers for up to 4 hours per day across the OPL system, depending on availability and demand. Please note: while the system-wide time limit has been increased to 4 hours, some branches must cap the daily usage at 2 or 3 hours per day due to high demand. Remaining time can be used at another branch.
  • Addtional time per day can be added to customer accounts by employees on an ad hoc basis, pending availability.
  • Bookings can be made 3 days in advance.
  • Workstations not in use can be booked, provided that:
    • No other customer has reserved the workstation
    • The customer has unused time remaining
    • There is at least 10 minutes until the next booking
  • Customers will be automatically logged off the workstation when the session expires. All material saved to D:\My Documents will be deleted.
  • Non-OPL devices (e.g. laptops, smartphones) shall not be connected to the physical network under any circumstances.

Public Wi-Fi

  • OPL employees may only provide limited assistance to customers accessing the wireless network. If assistance is required beyond what is given in the OPL's general instructions, customers should contact either the company that sold the equipment, or the manufacturer of the hardware or software.
  • OPL will not guarantee access to electrical outlets, and suggest that customers bring a fully charged battery. Customers may not plug their device(s) into any outlet that has been provided for the OPL's own workstations or other equipment.
  • The wireless network is not secure, and traffic on the network is unencrypted. Data sent to and from customer devices could be captured by someone else. The OPL recommends that credit card and banking data, passwords, and other sensitive information NOT be transmitted while using the wireless network.
  • It is the responsibility of customers to protect their devices against any potential abuse, such as viruses, malware, or breach of privacy. The OPL assumes no responsibility or liability for any direct or indirect damages resulting from the use of its wireless network.
  • In order to protect its network and customers, the OPL reserves the right to terminate a connection at any time, or to withdraw access entirely.
  • Customers will be logged out of the wireless network after 10 minutes of inactivity.
  • Printers are not currently available on our wireless network. Customers requiring printing support are asked to save their file(s) to an external storage device (e.g. USB stick) or in the cloud and then print from one of the library's public internet workstations.