Step 1: Contactless services inside most open branches

17/06/2021

There are contactless services inside most of our 31 open branches, with strict capacity limits in place, as of June 14, 2021, except at Metcalfe Village, Orléans and Rosemount. This means:

  • Pick up holds and check them out at self-checkout stations.
  • Return borrowed items to book drops anytime.
  • Access to PCs, Chromebooks, and printing, where these are available.
  • No other services: no browsing, no washroom access.
  • Mask-wearing remains mandatory inside, and outside in line.

For details, go to Current Branch Services.

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Public network access policy

Revised August 2017

Purpose:

  • To demonstrate the responsibilities of the Ottawa Public Library (“Library”) and its customers regarding use of the public network.

Statement:

For the purposes of this policy, unless otherwise specified, “public network(s)” is defined as including both wired and wireless networks. Public network access at the Ottawa Public Library:

  • is consistent with the Library's mission;
  • endorses intellectual freedom and protection of privacy, and;
  • provides a valuable information resource.

Responsibilities:

Library

  • Provide orientation and training opportunities for all customers;
  • Provide an environment free from harassment and to discourage internet use that denies others a safe environment;
  • Affirm and acknowledge the rights and responsibilities of parents and guardians to monitor and determine their children's access to internet resources by taking certain measures designed to assist in the safe and effective use of these resources by all minors;
  • Offer customers the choice of filtered/unfiltered internet access on the wired network, and to offer parents or guardians the choice of filtered/unfiltered access for their children on both networks (wired & wireless);
  • Make every effort to protect the privacy of customers; and,
  • Enforce this policy.

Customers

  • Be aware that use of the Library’s public network for illegal purposes, including copyright violation, child pornography, cyberbullying, obscenity, and hate literature, is prohibited and may result in prosecution;
  • Respect the sensibilities of others when accessing sites that may reasonably be considered offensive to others;
  • Recognize that the Internet contains a wide variety of resources including resources that some may consider upsetting or offensive;
  • Exercise extreme caution when sending personal and financial information;
  • Respect the Library’s Customer Code of Conduct and Public Network Terms of Use; and,
  • Know that violation of this policy will result in suspension of library privileges

Parents/Legal Guardians

  • Assume responsibility for deciding which library resources and type of network access are appropriate for their children (note: this includes individuals up to and including age 16).

Compliance:

There will be no exceptions to this policy. Incidents of non-compliance must be reported in a timely manner to a Supervisor or Manager. All instances of non-compliance shall be addressed immediately and may result in progressive disciplinary action.

Support Documents:

The foundation of this policy is the Ottawa Public Library Board's endorsement of these related policies and statements: