• Contactless Returns and Holds Pickup Service at OPL


    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 



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Find an answer to our most frequently asked questions by searching our knowledge base.

My browser does not redirect to the Wireless Login Page

If the Wireless login page does not appear, go to the following website which will force the login page to display: neverssl.com

How long does my connection last?

There are currently no time limits set on use of the wireless network (within the library’s opening hours); however, you will be automatically logged out after 30 minutes of inactivity. If you are...

Do I need to allow cookies to access Wireless at OPL?

Yes, you must allow cookies in order to use the OPL Wireless network. The cookie allows the network to recognize you as a valid library patron once you have authenticated by using your library...

Do I need special software or drivers to connect?

While you don’t need special software, up-to-date drivers have remedied many connection problems. The drivers included with the card may be several generations old. Updates are usually...

I have problems connecting with Internet Explorer. What can I do?

In some cases, the proxy server setting is present in your browser. On a public network like the Library’s, it is important that you turn off proxy servers. The Library network cannot allow...

Can I print from my laptop using the Library’s printer?

Printers are not part of the Library’s wireless service. If you need to print, save the file to an external storage device (i.e. floppy disk, CD, or USB drive), and then print from one the of...

I got a “Page Cannot Be Found” message. What does this mean?

A “Page Cannot Be Found” message indicates that the page is being blocked by the library’s filter and is not accessible inside the library. This should only apply to juvenile...

Could I have I gotten a virus from your wireless network?

Viruses do not come from the network itself. They come from the Internet, often as attachments to e-mail. It is your responsibility to protect your device from viruses and hackers (e.g. by using up-...

I have a question that is not answered here.

For general questions about the Library's wireless network, email InfoService@BiblioOttawaLibrary.ca. For specific questions about your hardware or software, contact the manufacturer.