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  • Contactless Returns and Holds Pickup Service at OPL

    30/07/2020

    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
       
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
       
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
       
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.
       

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 

     

Browse our help topics

Find an answer to our most frequently asked questions by searching our knowledge base.

What can I request?

Books that the Ottawa Public Library does not own. Archival microfilm (census, vital statistic records, church records etc.) Microfilm (books, newspapers, periodicals) Photocopies of...

Are there any restrictions?

Any item in the Ottawa Public Library catalogue including Reference. Books published in the last 12 months. CDs, MP3s. DVDs. E-books Rare books and materials over 100 years old...

Is there a cost?

Return postage is not charged for transaction with Ontario Public Libraries. Postage and loan fee cost recovery is with permission only when you fill out the ILL form. $2.00 return postage fee...

How many items can I request?

Books Four (4) requests per month. There are no renewals on Interlibrary loan material. Microfilm 3 reels per person at a time for archival microfilm. 3-12 reels per person for...

How long will it take?

Allow a minimum of 3 weeks for items available in Canada. Allow a minimum of 6 weeks for items borrowed from the United States. Allow a minimum of 8+ weeks for items borrowed from...

How do I submit a request?

Please fill the Interlibrary Loan form with complete and accurate information for a successful search. Only one title per request form. Only one microfilm reel per form for archival microfilm.

How will I know when my material arrives?

You will be notified by the method you selected on your library card account for holds. The item will appear in your hold list on your library card account. Pick up interlibrary loan items...

What are the fees for overdue or damaged/lost Interlibrary loan items?

$1.00 per day per volume. $35.00 maximum per volume. $1.00 charge for not picking up an ILL Cost recovery charge if the item is lost or damaged.

What if I want to cancel my request?

You can contact InfoService to request cancellations: 613-580-2940 or InfoService@BiblioOttawaLibrary.ca. Staff will try to cancel your request but if the item has already been shipped by the...

How will I know the result of my request?

You can check your Library Dashboard.  Click on Log In/My OPL.  Under My Borrowing, click on My ILL requests. Any messages and cancellation notes will appear here.  Please note...