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  • Contactless Returns and Holds Pickup Service at OPL

    30/07/2020

    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
       
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
       
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
       
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.
       

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 

     

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Find an answer to our most frequently asked questions by searching our knowledge base.

What does the online booking system do?

This system currently lets you reserve time on library computers at the Ottawa Public Library, and helps to ensure that all persons have fair access to the library's computing resources. It...

Do I have to book in advance to use a computer?

No, our booking system provides the opportunity to reserve in advance; however, as long as you have time available, you can logon to any workstation that is not being used and has not been booked by...

What are the filtering options?

Internet access for children under 17 years of age defaults to filtered access only, unless otherwise approved by a parent or a guardian. This means that Internet access to subject categories such as...

How much time can I get on a library computer?

You can have a maximum of 4 hours per day across the library system. Please note that some branches must cap the daily usage at 2 or 3 hours per day due to high demand. Remaining time can be used at...

How far in advance can I book time on a library computer?

You may make a booking today plus 3 days in advance.

Can I request a specific computer?

Yes. You may select a workstation by conducting a search by PC Type or by Specific PC. Searching by Specific PC allows you to request a specific computer. The system assigns a computer to you based...

Do I need a Library card to book a Library computer?

Yes, it is necessary to have a valid library card to book a workstation. It is possible to get an “Internet/No Loans” Library card for computer use, if you do not have complete...

Why do I get an "Invalid card number or PIN" message when I try to log on?

You may have incorrectly typed your Library barcode number or your Library card could be expired. Note: it is necessary to have a valid 14-digit library card starting with the numbers 22950, and a...

What if I arrive late or miss my booked session?

You must log on within the first 5 minutes of your scheduled booking or the booking will be cancelled. The cancelled time (5 minutes) will still be deducted from your daily maximum.

How will I know when my session is over?

You will receive two warning messages, one at six minutes and one at two minutes, before the end of your session. N.B.: Please save your work to a diskette or a flash drive. You can also save your...