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  • Contactless Returns and Holds Pickup Service at OPL


    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 


Browse our help topics

Find an answer to our most frequently asked questions by searching our knowledge base.

What do I do if my library card is lost or stolen?

A library card is like a credit card. If it is lost or stolen, report it right away. Anything signed out on your card is your responsibility until the card is reported missing. Replacement cards cost...

What if a library item damages my equipment?

The Library is not responsible for damage caused by audio-visual materials borrowed from its collections. Borrowers use all audio-visual materials at their own risk and should use caution when...

Can I return items at any Ottawa Public Library branch?

Yes, library items may be returned to any OPL branch or the bookmobile. For your convenience, book drops are available at all branches.

Why are items I returned still showing on my account?

During busy times of the year and after statutory holidays, it can take up to three days to process the extra volume of returned items. These items are backdated to the day of return when they are...

What are the charges for lost or damaged items?

You are responsible for items borrowed on your library card. If an item is lost or damaged, you will be charged the cost of the item. You are responsible for paying the replacement cost. Please...

I returned an item on the due date, but it was still listed on my account the next day. I renewed it and received a fee. Why?

Items returned on the due date may not be removed from your account immediately. No fees will be charged because all items returned are backdated to the day of return when they are checked in. Please...

What happens if I delay in paying outstanding charges?

Overdue accounts with a balance of $50 or more will be sent to a recovery agency.

What are the loan periods and fees?

Material returned past the due date is considered overdue and incurs a fee. A fee is automatically added to the customer's account. View the complete list of loan periods and fees...
Is there a way I can get a library card online? I am in an online high school english class and need access to books to do the work, but I dont have them at home and because of the quarantine I cant...
I am getting a message that security has locked me out. I am not able to get into my account. My username is Oney02.