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  • Contactless Returns and Holds Pickup Service at OPL


    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 


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Find an answer to our most frequently asked questions by searching our knowledge base.

Getting started with our digital collection

Getting started with digital media New to the world of OPL's digital collection? Here are some guides. Magazines and music Get started with Freegal – download free music Get started with...

What is the loan period?

The loan period for E-books is (up to) 21 days. The loan period for Downloadable Audiobooks is (up to) 14 days. You can change your preferred loan period in your Overdrive Account Settings.

Are E-books and Audiobooks free?

Yes, you can borrow digital media (E-books and Audiobooks) from the Ottawa Public Library at no charge, using an active Ottawa Public Library card.

How do I search for books?

You can search for digital items through two methods: Searching the Digital Catalogue on Overdrive's page on our website and inside the Overdrive app, or by searching the regular Catalogue and...

What can I access with my device?

The items you can access depends on your device. Generally, an E-reader with an E-ink screen can access only E-books with the EPUB format, whereas a computer or a tablet can access both E-books and...

What is an Overdrive Account and why do I need one?

An Overdrive Account is necessary to take advantage of the features available through the Overdrive app on your tablet or Windows 10 computer. This allows the library user to download and open E-...

What is an Adobe ID and why do I need one?

An Adobe ID is an account created through the website. It allows the library user to download and open E-books that are DRM (Digital Rights Management) -protected. This is the ID you will...

What is OverdriveRead?

OverdriveRead is the website interface to read E-books on your web browser. Since you are not downloading the E-book, this requires you to be constantly connected to the Internet while you are...

What is OverdriveListen?

OverdriveListen is the same as OverdriveRead - but for Audiobooks. You can listen to Downloadable Audiobooks on your web browser without the need for extra apps or software. Also, like...

Can I read or listen on multiple devices?

You can use up to 6 separate devices to read or listen to digital items from Overdrive, as long as the devices are authorized with the same Overdrive Account or Adobe ID.