Step 1: Contactless services inside most open branches

14/06/2021

There are contactless services inside most of our 31 open branches, with capacity limits in place, as of June 14, 2021, except at Metcalfe Village, Orléans and Rosemount. This means:

  • Holds can be picked up on shelves and checked out at self-checkout stations.
  • Borrowed items can be returned via book drops anytime.
  • Access to PCs, Chromebooks, and printing, where these are available.
  • Hours of operation remain the same, except at Osgoode.
  • Mask-wearing remains mandatory inside, and outside in line.

For details, go to Current Branch Services.

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Find an answer to our most frequently asked questions by searching our knowledge base.

Zoom is cloud-based video conferencing service that OPL uses to offer live online programs. Zoom allows video, voice, and screen sharing, as well as chat messages. It can be accessed on computers, laptops, mobile devices and by telephone.

If you will be using a mobile device (phone or tablet), please install the Zoom Meetings app. This is a free app for you and does not require you to create an account.

If you will be using a computer, you can either install the Zoom program or view the program in your web browser.

The downloads are available on the Zoom website.

Zoom has event types: meetings, where all participants who use their camera are seen by everyone on the call, and webinars, where only the panelists and organizers are able to use their cameras. The library uses both of these event types

Zoom meetings are an open forum – please be aware that all participants (not just the OPL presenter) can see you, and into your home, if you choose to have your camera turned on. Simply turn off your camera if you do not want to be visible to others.

The program organizer will tell you at the start of the program if people in the program are able to see each other. 

Yes, they can. Please note that your screen name is visible to everyone. Concerned about privacy? We suggest you change your screen name to something anonymous or use only your first name.

Sometimes the link to the program will be in the program listing. If it isn’t, it means you need to register for the program so we can send you the link in an email. Registrants will receive the link by email at least 1 hour before the program start time. The email will either come from the library or from Eventbrite, depending on the event. 

If the program is about to start and you still haven’t received the link, please follow these steps in order:

  1. Verify the program date and time; links are sent at least 1 hour before the start time.
  2. Check that you are registered for the program.
  3. Look in your junk mail folder for an email with the link.
  4. Make sure you are looking at the email account that was used for the program registration.
  5. Contact us at programs@biblioottawalibrary.ca,including in the email your library barcode number, your name (or your child’s name, if their card was used to register for the program), and the name of the program.

A library card is like a credit card. If it is lost or stolen, report it right away. Anything signed out on your card is your responsibility until the card is reported missing. Replacement cards cost $1. Please bring identification when you come to replace it.

We require a juvenile (child’s) library card to register for online children’s programs at OPL.This requirement is in place for the safety of all program registrants.

Please contact OPL’s InfoService by phone or email:

  • If you have never had a card before, click here to sign up for one.
  • If you have a card but need to renew, please contact InfoService at infoservice@biblioottawalibrary.ca or at 613-580-2940
  • If you are an Ottawa resident without a library card, and you do not have internet service, please contact InfoService at 613-580-2940 and our staff will walk you through the steps of registration.

Sometimes the link to the program will be in the program listing. If it isn’t, it means you need to register for the program so we can send you the link in an email. Registrants will receive the link by email at least 1 hour before the program start time. 

If the program is about to start and you still haven’t received the link, please follow these steps in order:

  1. Verify the program date and time; links are sent at least 1 hour before the start time.
  2. Check that you are registered for the program. 
  3. Look in your junk mail folder for the link
  4. Make sure you are looking at the email account that was used for the program registration
  5. Contact us at programs@biblioottawalibrary.ca, including in the email your library barcode number, your name (or your child’s name, if their card was used to register for the program), and the name of the program.

If you have been contacted with a link to a virtual program, we ask that you donot share the link. Programs are created with a specific number of registrants in mind –many unexpected extra attendees will diminish the value of the program for all who have registered.

We respectfully request that you respect the age limit in the program description. Programs are tailored for specific audiences, with the expectation that children and teens of similar ages will interact with each other virtually, led by OPL programming staff.