UPDATE: Additional Services at OPL Branches – Starting Feb. 22

17/02/2021

Starting Monday, February 22:

  • 25 of our 28 open branches will offer returns and holds pick up inside the branches, as well as browsing, and use of public computers.
  • Rosemount, Orléans, and Metcalfe branches will offer contactless returns and holds pick up inside the branches.
  • The Bookmobile will offer browsing of a small collection at all stops.
  • Hours of operation will remain the same.
  • Mask wearing inside the branches, and outside in line, remain mandatory.

For more details, go to the OPL blog.

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Strategic Directions and Priorities 2020-2023

Vision

To build community and transform lives.

Mission 

We inspire learning, spark curiosity, and connect people.

Value Statements 

Community

We are an active part of our community, reaching beyond our spaces to build relationships that enrich Ottawa.

Inclusion

We are welcoming and open to all, and are committed to providing access to spaces, collections, programs, resources, and expertise.

Integrity

We embody the principles of public stewardship, transparency, and accountability in our operations and interactions.

Intellectual Freedom

We defend the free and open exchange of lawful information and ideas in a democratic society, respecting individual’s rights to privacy and choice.

Literacy

We cultivate the joys of reading, learning, discovering, and creating.

Strategic Statement

By 2023, we will increase the number of active card holders by 25% by improving OPL's community relevance. 

Strategic Directions and Priorities 

Redesign the Library Experience

  • Develop programming strategy
  • Define the ideal experience across physical and virtual channels
  • Create the destination experience for the Ottawa Central Library
  • Assess the impacts of barriers to service
  • Develop the physical space experience

Build Organizational Capacity

  • Redesign the employee experience
  • Renew leadership accountability
  • Develop data-driven decision-making

Promote the Value of OPL

  • Develop and implement a brand strategy
  • Develop and implement a fundraising plan
  • Strengthen stakeholder relationships and advocacy
  • Strengthen the Intellectual Freedom program