UPDATE: Additional Services at OPL Branches – Starting Feb. 22


Starting Monday, February 22:

  • 25 of our 28 open branches will offer returns and holds pick up inside the branches, as well as browsing, and use of public computers.
  • Rosemount, Orléans, and Metcalfe branches will offer contactless returns and holds pick up inside the branches.
  • The Bookmobile will offer browsing of a small collection at all stops.
  • Hours of operation will remain the same.
  • Mask wearing inside the branches, and outside in line, remain mandatory.

For more details, go to the OPL blog.

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Support for Seniors

senior couple smiling and sitting on a park bench.

Seniors face challenges at the best of times. They are often isolated, and have difficulty accessing transportation, health care, and social activities.  They are in the highest at-risk category for COVID-19, which makes these challenges now seem insurmountable!  Ottawa Public Library offers links to community services offering pandemic support to seniors.  Seniors can access information on meal delivery service, friendly phone visits and more through these trusted organizations.

A Friendly Voice: A phone line for seniors

The opportunity to have a friendly chat is comforting during this time of isolation.  A Friendly Voice is designed to provide an option for seniors who may be feeling lonely or isolated, a friendly visiting line for seniors.  Volunteers make the social calls and can also help identify programs and services in their community for seniors to contact. A Friendly Voice is here to chat with you at 613-692-9992 or 1-855-892-9992.

Ottawa Public Health: Older Adults and COVID-19

Adults 65 years of age and older are considered an at-risk group for COVID-19. There are many resources available to help seniors with the requirements of physical distancing.  Visit the Ottawa Public Health website for links to community and health resources that you can call on at this time. 

The Good Companions: Seniors Centre without Walls

The Good Companions Seniors Centre without Walls (SCWW) provides the opportunity for participants to join in on health and wellness seminars, educational lectures, brain-stimulating activities, listen to live musical entertainment, join in on general conversations, and make new and meaningful friendships – all from the comfort of home! It works just the same as attending a class or a lecture at the centre, but instead it is facilitated over the telephone.

The Council on Aging in Ottawa

The Council on Aging (COA) serves as a leading community voice for Ottawa's seniors in both official languages.  COA has developed an INFO-FLASH newsletter which provides special COVID-19 updates for seniors and their caregivers as well as information on what the COA, City of Ottawa, Province of Ontario, and Federal Government are doing to support seniors and their caregivers during this pandemic. 

Champlain Community Support Network: COVID-19 Response

The Champlain Community Support Network assists seniors and adults living with disabilities. This network is a partnership between several organizations that provide community support services across the Champlain region. These agencies are participating in a coordinated COVID-19 Community Support Services response effort. You can request help with: pharmacy delivery, meals on wheels, telephone safety checks, transportation to appointments, dementia support, as well as stay connected with online or phone programs.   

Ottawa Public Library: Aging Well Together at the Library 

Online at the Library! Aging Well Together at the Library is an educational series that promotes healthy aging. Adults 55 years of age and older and their caregivers can access information on a variety of healthy living topics via the online portal. You can participate in online fitness classes, attend an information session on legal issues or technology, and more!


Do you need help with your groceries? Bag-Half-Full is a grocery and household item delivery service. Founded and organized by Canadian medical students, their mission is to promote community health and protect vulnerable populations. Place an order if you are unable to go to grocery stores yourself during the pandemic (e.g. elderly, immunocompromised, or in quarantine due to recent travel or possible exposure to COVID-19). Bag-Half-Full accepts e-transfers, cash and cheque and there is no delivery or service fee. Volunteers have police and background checks. Customers can either complete the online form or contact the organization at 819-635-5895 to place an order. Their website and order form are currently provided in English, but they can connect you with a bilingual volunteer for services in French. If you are interested in volunteering for Bag-Half-Full, fill out their recruitment form.

McMaster Optimal Aging Portal

This portal offered by McMaster University provides information for seniors to help them stay active and engaged while practicing physical distancing. You can learn about frauds and scams during COVID-19, elder abuse, and caregiver stress.

Elder Abuse Prevention Ontario (EAPO)

Elder Abuse Prevention Ontario envisions an Ontario where seniors are free from abuse, have a strong voice and are safe and respected. In this time of crisis, uncertainty and isolation for seniors, the Seniors Safety Line provides counselling 24/7 for Ontario seniors in need of emotional support. Get help now at 1-866-299-1011. You may also be interested in EAPO’s COVID-19 webinar series.

Ottawa Public Library: Accessibility Services

The Ottawa Public Library (OPL) is dedicated to making its resources accessible to people with disabilities, specifically through its services and collections, including: Homebound Services, the resources of the Centre for Equitable Library Access (CELA), assistive technology, and accessible collections.