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  • UPDATE – Provincial announcement regarding public libraries and pickups

    28/05/2020

    We greatly appreciate the Province’s announcement that as part of the first phase of reopening libraries can begin to offer pick-up or delivery of materials. 

    There is a lot of work to do be able to offer these services while ensuring the safety of our employees and our customers. Our plan to resume our physical services needs to account for physical distancing requirements, provision of personal protective equipment, enhanced sanitary controls, and new protocols for employees and customers. We are working on offering holds pick-ups as soon as we can safely do so.  

    We will be communicating all new developments in our service offering to you on all our platforms, as soon as we have updates. 

    Thank you for your patience as we move through this rapidly evolving situation. 

    ******

    OPL branches, Bookmobile stops and Homebound delivery services are closed until June 30, 2020. The closure is in response to advice from Ottawa Public Health (OPH) with regards to COVID-19 (coronavirus) for the health and safety of our community. We will continue to monitor the situation and reassess as the situation evolves. Currently, please note:  

    • Due dates for all currently checked out materials have been extended and late fees suspended.
    • Book drops are not available since branches are closed. Hold on to OPL items and return them when branches reopen. 
    • Holds are suspended, and pick up expiry dates extended. This includes interlibrary loans (ILL).
    • Meeting room rentals are cancelled, and fees are being refunded; and
    • Computer bookings, programs, events and outreach activities are cancelled.
    • Expired cards, or those about to expire, have been extended. 

    You can use the Library online:

    We thank you for your patience and support, and we look forward to seeing you online and in person again soon.

Terms of use - public network

General

  • Customers must have a valid library card in order to use the public network. 'Internet Access Only' cards are available for non-members.
  • Customers are required to adhere to OPL's Public Network Access Policy and understand that misuse of library resources, including the use of someone else's card and/or behaviour that disrupts others, may result in a suspension of library privileges.
  • Customers should be aware that the use of the network for illegal purposes is prohibited and may result in prosecution.
  • Adult cards will provide unfiltered access to the Internet with an option for a filtered session on public workstations.
  • Juvenile cards (for children up to and including the age of 16) will provide filtered access only, unless a parent or guardian requests otherwise. Filtering technology is imperfect, however, and parents and legal guardians are responsible for their children's use of the Internet.
  • OPL reserves the right to make changes to network configuration based upon operational requirements.
  • OPL reserves the right to impose bandwidth restrictions as required without notice.

 

Public workstations

  • Customers may use public computers for up to 4 hours per day across the OPL system, depending on availability and demand. Please note: while the system-wide time limit has been increased to 4 hours, some branches must cap the daily usage at 2 or 3 hours per day due to high demand. Remaining time can be used at another branch.
  • Addtional time per day can be added to customer accounts by employees on an ad hoc basis, pending availability.
  • Bookings can be made 3 days in advance.
  • Workstations not in use can be booked, provided that:
    • No other customer has reserved the workstation
    • The customer has unused time remaining
    • There is at least 10 minutes until the next booking
  • Customers will be automatically logged off the workstation when the session expires. All material saved to D:\My Documents will be deleted.
  • Non-OPL devices (e.g. laptops, smartphones) shall not be connected to the physical network under any circumstances.

 

Public Wi-Fi

  • OPL employees may only provide limited assistance to customers accessing the wireless network. If assistance is required beyond what is given in the OPL's general instructions, customers should contact either the company that sold the equipment, or the manufacturer of the hardware or software.
  • OPL will not guarantee access to electrical outlets, and suggest that customers bring a fully charged battery. Customers may not plug their device(s) into any outlet that has been provided for the OPL's own workstations or other equipment.
  • The wireless network is not secure, and traffic on the network is unencrypted. Data sent to and from customer devices could be captured by someone else. The OPL recommends that credit card and banking data, passwords, and other sensitive information NOT be transmitted while using the wireless network.
  • It is the responsibility of customers to protect their devices against any potential abuse, such as viruses, malware, or breach of privacy. The OPL assumes no responsibility or liability for any direct or indirect damages resulting from the use of its wireless network.
  • In order to protect its network and customers, the OPL reserves the right to terminate a connection at any time, or to withdraw access entirely.
  • Customers will be logged out of the wireless network after 10 minutes of inactivity.
  • Printers are not currently available on our wireless network. Customers requiring printing support are asked to save their file(s) to an external storage device (e.g. USB stick) or in the cloud and then print from one of the library's public internet workstations.