• Current In-Person Services

    19/10/2020

    22 of our branches and the Bookmobile are open for modified services at this time. For details on our current in-person services, visit: https://biblioottawalibrary.ca/en/current-branch-services.

    Visit our Hours and Locations page for our current branch hours and our Bookmobile page for the current Bookmobile schedule.

    MANDATORY:  Masks are required to be worn inside Ottawa Public Library branches, as per theTemporary Mandatory Mask By-law. Customers who are not wearing masks will not be allowed inside branches. Exceptions apply for people with medical exemptions.

You are here

Updates to OPL services

Sep 10 2020

OTTAWA - Since its initial closure in March 2020, Ottawa Public Library has been working to adapt to the current situation and to safely resume physical services. Here are the latest updates on OPL services.  

HOLDS APPOINTMENTS      

As of Wednesday, September 9, appointments are no longer required to pick up holds at Rosemount (temporary location) and Metcalfe Village. Customers can return items and pick up holds at these locations any time during operational hours. In-branch browsing of the collection and computer use are not available at these locations.  

HOLDS 

As of Thursday, October 1, OPL will be returning to some of its regular holds procedures.  

  • Holds will be kept on the shelves for 7 days, instead of the current 14 days. 
  • The $1 restocking fee will once again apply for items on hold that are not picked up before their expiry date.  
  • The holds limit will increase to 100 physical items for each customer. 
     

Customers can manage, pause, and cancel holds in their OPL account or by calling InfoService at 613-580-2940. 

LOAN PERIODS AND LATE FEES 

  • As of Tuesday, September 8, customers can borrow from the EXPRESS collection again. Loan periods for EXPRESS items are the same as before OPL’s closure (3 days or 7 days, depending on the item). 
  • As of Thursday, October 1, OPL will return to a 21-day loan period for items from the regular collection.  
  • Late fees for items were suspended in March and will continue to be suspended until the end of 2020.  

RETURNS 

There were many Library items checked out to customers at the time of OPL’s March closure. Due dates for these items were extended to dates staggered throughout the month of September.  

  • Due dates will not be extended past September. 
  • Library items coming due can be returned to one of OPL’s 22 open branches during operational hours or to the Bookmobile, on its modified schedule.  
  • If a customer’s home branch is not yet open, items can be returned to the branch or Bookmobile stop that is most convenient for them. A map of all OPL branches can be found on OPL’s Hours and Locations page. 

 

For additional details on current Library services, please visit BiblioOttawaLibrary.ca

 

Ottawa Public Library (OPL) is the largest bilingual (English/French) public library system in North America. OPL extends public access to information and services through its 33 branches, mobile libraries, as well as its website. Serving more than one million Ottawa residents, OPL’s mission is to inspire learning, spark curiosity, and connect people. Follow OPL on TwitterInstagram, and Facebook. Contact us at 613-580-2940 or InfoService@BiblioOttawaLibrary.ca.  

-30- 

Media: Media@BiblioOttawaLibrary.ca