Frequently Asked Questions about wireless access

Can I print from my laptop using the Library’s printer?

Printers are not part of the Library’s wireless service. If you need to print, save the file to an external storage device (i.e. floppy disk, CD, or USB drive), and then print from one the of Library’s computer workstations.

Could I have I gotten a virus from your wireless network?

Viruses do not come from the network itself. They come from the Internet, often as attachments to e-mail. It is your responsibility to protect your device from viruses and hackers (e.g. by using up-to-date anti-virus software, firewalls, etc.)

Do I have to install the certificate each time I use the OPL wireless Network?

Yes, unless you use the Install CA certificate link located on the left-hand side of the wireless login page. This particular version of the certificate is permanently stored on your laptop. Once you have installed this certificate, you will no longer receive the security alert pop-up window when you login into the wireless network.

Do I need special software or drivers to connect?

While you don’t need special software, up-to-date drivers have remedied many connection problems. The drivers included with the card may be several generations old. Updates are usually available on the vendor’s website.

Do I need to allow cookies to access Wireless at OPL?

Yes, you must allow cookies in order to use the OPL Wireless network. The cookie allows the network to recognize you as a valid library patron once you have authenticated by using your library barcode and PIN.

How long does my connection last?

There are currently no time limits set on use of the wireless network (within the library’s opening hours); however, you will be automatically logged out after 10 minutes of inactivity. If you are logged out, simply re-open your browser and re-authenticate.

I can’t get XP to connect with your wireless network. What can I do?

Two common problems are:

  • On some XP laptops with both wireless and wired (Ethernet) connectivity, vendors ship with the “Network Bridge” turned on. You may need to delete this (under Control Panel à Network Connections).
  • Numerous problems have been reported with Windows XP Service Pack 1 that are resolved by Service Pack 2.
  • Please see our page on network card installation for further information.
     

I got a “Page Cannot Be Found” message. What does this mean?

A “Page Cannot Be Found” message indicates that the page is being blocked by the library’s filter and is not accessible inside the library. This should only apply to juvenile library cards.

I have a question that is not answered here.

For general questions about the Library's wireless network, email InfoService@BiblioOttawaLibrary.ca. For specific questions about your hardware or software, contact the manufacturer.

I have problems connecting with Internet Explorer. What can I do?

In some cases, the proxy server setting is present in your browser. On a public network like the Library’s, it is important that you turn off proxy servers. The Library network cannot allow unauthenticated connections to external proxy servers for security reasons.

To deal with this issue, follow these steps:

  1. To check the proxy setting, go under Internet OptionsàConnections tab, and verify that the Dial-up and Virtual Private Network settings are set to “Never dial a connection”.
  2. Under Local Area Network (LAN) Settings, uncheck each of the following: “Automatic Detect Settings”, “Use Automatic Configuration Script”, and “Use a Proxy Server for your LAN”.

My browser does not redirect to the Wireless Login Page

If the Wireless login page does not appear, try manually entering the login page URL - https://oplbsc.biblioottawalibrary.ca

You can also try deleting the temporary Internet files by following these steps:

  1. Go to Start > Control Panel > Internet Options > Delete Temporary Internet Files
  2. Check "Delete offline content"

What happens if I’m quarantined?

If you can connect to the network but cannot reach the login page, you may be qurantined. Users will be asked to scan their PC for viruses and spyware/malware, using commercially available anti-virus/spyware tools, and remove the spyware/malware from their PCs. The library cannot provide any advice on spyware/virus removal. Your PC will be quarantined for 24 hours, and once cleaned up, you can use it on the OPL wireless network again. To determine if you are quarantined, you will need to determine your IP address. To find your IP address, follow these steps:

  1. Open Start > All Programs > Accessories > Command Prompt
  2. Type ipconfig

Library staff can check our admin tool to determine if you are quarantined.

Why am I asked to install a Security Certificate?

The certificate authenticates your computer as part of the Wireless Network's user community. When you launch your web browser, a "Security Alert" window will pop up with three buttons: Yes, No, and View Certificate.

  • Yes: will allow you to log in to the OPL network. You will receive this prompt each time you log in.
  • View Certificate: after viewing the security certificate, you will be shown the "Install Certificate" button. Once you have installed the certificate, you will be able to log into the Wireless Network.
  • If you select "No", you cannot access OPL’s wireless network.

Why can’t I use my e-mail client (such as Outlook, Eudora, Pegasus, AOL, etc.) while I’m connected to the Library’s wireless network?

Sending e-mails using a client such as Outlook requires that we open up certain ports on our network. We have decided not to do this because people may try to send spam from our library, and it would look like it was coming from us. Please check with your ISP (Internet Service Provider) to see what their web-mail site is and use it to send and receive e-mail while you’re on our network.

Why must Pop-ups be enabled to use the OPL Wireless network?

This site uses pop-up information windows to allow users to log out of the wireless connection. There are no pop-up ads. If you use pop-up blockers, please enable pop-ups for this site to see all information.