MISE À JOUR : Services de la BPO à compter du 8 avril

08/04/2021

À compter du jeudi 8 avril 

  • Les succursales ouvertes offriront les services de retours et de la collecte des articles réservés en bordure de rue.
  • Les clients ne seront plus autorisés à l’intérieur.
  • Les services à domicile et du Bibliobus seront maintenus pendant cette période. 
  • Les heures d’ouverture demeurent les mêmes.
  • Le port du masque dans les files d’attente à l’extérieur reste obligatoire

Consultez le blogue de la BPO pour les détails.

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D’autres services de bibliothèque reprennent dans plusieurs succursales à compter du lundi 8 mars

Ottawa public library logoed bag on wheels/sac de la bibliotheque sur des pneus
02/03/2021

À compter du lundi 8 mars, 28 des 33 succursales de la Bibliothèque publique d’Ottawa (BPO) accueilleront les clients à l’intérieur pour les retours et la collecte des articles, et offriront des services supplémentaires comme la consultation sur place et l’utilisation des ordinateurs publics.   
   
Étant donné les règlements provinciaux, la capacité des succursales sera limitée, et le port du masque sera obligatoire à l’intérieur et dans les files d’attente à l’extérieur.  
    
Voici les 28 succursales qui offriront ces services supplémentaires :   

Alta Vista, Beaverbrook, Blackburn Hamlet, Carlingwood, Carp, Centennial, Constance Bay, Cumberland, Elmvale Acres, Emerald Plaza, Greely, Greenboro, Hazeldean, Centrale, Manotick, Munster, Nepean Centrepointe, Gloucester Nord, North Gower, Osgoode, Richmond, Rideau, Rockcliffe Park, Ruth-E.-Dickinson, Sunnyside, Stittsville, St-Laurent et Vanier. 
    
Le Bibliobus aura une petite collection à consulter à tous ses arrêts, et offrira les retours et la collecte des articles sans contact.  
                 
Les succursales Orléans, Rosemount et Metcalfe permettront les retours et la collecte des articles sans contact à l’intérieur.  
   
Les services du kiosque du Centre communautaire de Hunt Club-Riverside Park demeurent interrompus pour le moment. 
   
Les heures d’ouverture demeurent les mêmes. Les clients sont invités à consulter la page Web de leur succursale avant de se déplacer. 

Les succursales Fitzroy Harbour, et Vernon sont encore fermées; la BPO travaille à les rouvrir le plus rapidement possible. 
      
Il est possible de retourner des articles dans toutes les succursales ouvertes, durant les heures d’ouverture. Les postes de retour sont toutefois fermés quand la succursale est fermée. 
   
La BPO continue de suivre les recommandations du gouvernement de l’Ontario et les conseils de Santé publique Ottawa pour freiner la propagation de la COVID-19 dans la ville. 

Commentaires

Lack of contactless service for At risk Seniors

I had been hoping that some arrangement could have been made for Seniors such as my wife and I who are avoiding entrance into stores et until we get vaccinated in May. Perhaps one afternoon per week or some specific day and time for curbside pickup and dropoff. Our home branch is Hazeldean
[comment edited to remove personal info]

Possible solution

The Hazeldean team is happy to help seniors outside. Monday. Wednesday and Friday mornings are quieter times, and the person at the front door of the branch can help. You do not need to come inside. Please just alert the team by waving from outside during opening hours.. We will come out to see you.

Kiosk

Why is it that branches co-located with community centres are opened, but the Kiosk service located at the Hunt Club Riverside Community Centre remains closed?

Re: Kiosk

The Hunt Club Riverside Community Centre is currently closed until March 31, 2021 so we cannot operate the kiosk while the building is closed. Updates regarding the reopening will be available on the OPL website.

rapidité d'emprunt

Le livre que je désires est disponible dans plusieurs autres emplacements que celle de mon quartier, pourquoi ma réservation se limite à la biliotèque de mon quartier. J'aimerais le réservé et aller le chercher où il est disponible. Est-ce possible?

Re : Rapidité d'emprunt

Si le livre désiré est disponible sur les étagères des autres emplacements, il est possible de demander le transfert dans votre succursale. Vous pouvez vérifier la disponibilité en cliquant sur "Disponibilité par succursale". Vous pouvez également changer l’adresse de la succursale enregistrée dans votre compte afin que vous puissiez aller chercher le livre désiré à la succursale de votre choix.

rapidité d'emprunt

Le livre que je désires est disponible dans plusieurs autres emplacements que celle de mon quartier, pourquoi ma réservation se limite à la biliotèque de mon quartier. J'aimerais le réservé et aller le chercher où il est disponible. Est-ce possible?

Please Allow Returns AFTER hours!

Its illogical that we are NOT allowed to use the outside drop boxes/drive through slots for returns AFTER HOURS, since "library hours" often don't align with the publics'....
which IS WHY they were invented in the first place!!

Many branches have shortened hours, and even use different closing hours on alternate days, and it's not always realistic/possible to check website for latest.....especially when we are ADVISED/encouraged to limit OUR own outings.

By now, we all know that aerosols are THE most dangerous mode of Covid transmission, NOT touching, (although common sense would also mandate staff using gloves, handwashing etc. as appropriate while handling items before quarantine)

WHY, If alternatives are easily available, would your staff (or public) WANT to breath the "exhaust" aerosols (masked or not) from dozens of extra people breathing through double doors, lobbies etc. and make us ALL walk inside JUST to drop items in boxes, rather than allow us to stay outside and use the drop slots?

We could also return items as soon as possible, rather than having to wait extra time over night, weekend, holidays etc. when our schedules aren't aligned.

Of course staff should be protected, but reducing THEIR *unnecessary* exposure to dozens of EXTRA folks every day would help protect THEM too.

We WERE directed to USE those slots when we waited outside for pickups, so presumably there were big bins/boxes/bags inside to catch items, and keep separated for quarantine.

Can't you use Bigger bins on wheels, and/or use fewer drop slots, so AFTER HOURS returns can still be covered/quarantined etc., AND get back into the system more quickly?

Thanks for doing so much to keep libraries running, but this part makes no sense.
"Remote returns" help EVERYONE!!

Re: Please Allow Returns AFTER hours!

Thank you for your comment. 24-hour book return is one of the services we know cardholders want back the most. We are working to make it happen as soon as possible.

In order to comply with the quarantine requirement and provincial guidelines, book drops cannot be opened when branches are closed as items overflow and jam the book drops and/or automated conveyor.

We are working on a solution, but until then, library materials can be returned at 31 open branches during hours of operation. Most locations have evening and Saturday hours. Please consult OPL’s Hours and Locations webpage: https://biblioottawalibrary.ca/en/library

Re: after hours returns (and reduced hours)

"In order to comply with the quarantine requirement and provincial guidelines, book drops cannot be opened when branches are closed as items overflow and jam the book drops and/or automated conveyor."

I struggle to make sense of that statement. Conveyor belts are not a new technology invented as a result of Covid. You had conveyor belts before, and they worked. If you need staff inside after hours, good. Put people inside. People need work!

When you tell customers they have 21 days to return items, but you illogically stop after hours returns and completely arbitrarily shorten the opening hours without notice, even at the "Main" branch, it means they don't actually have 21 days, or even 20. And why are you closed on Sundays? Is this the 1950's?

Please try harder to act like a first world capital city in the year 2021. Thank you.

Re: Re: after hours returns (and reduced hours)

Like other sectors and services, we have had to reinvent and adapt several times throughout the pandemic. Not all of these changes are fully visible to the public. Returned materials are quarantined before being processed. Most open branches have varying daytime and evening hours to help accommodate different schedules. There are also no more late fees. We are doing what we can to balance several considerations and sincerely appreciate everyone's patience and understanding when making use of the Library during the pandemic.

Allow returns after hours, via slots

Sorry, inadvertent double comment, but can't delete copy.