• Services offerts actuellement en succursale

    09/09/2020

    Des services en personne additionnels, comme la consultation de la collection, l’utilisation des ordinateurs avec rendez-vous, sont maintenant offerts à vingt (20) succursales, pendant de nouvelles heures d’ouverture. Voir la liste des succursales et services offerts.

    L’emplacement temporaire Rosemount et la succursale Metcalfe offre le service de retour et de collecte d’articles réservés. À compter du mercredi 9 septembre, il n’est pas necessaire de prendre rendez-vous pour récupérer les articles réservés à ces succursales. Voir les détails du service à ces deux succursales.

    Le Bibliobus offre maintenant le service de retour et de collecte d’articles réservés sans contact à dix (10) arrêts, selon un horaire modifié. Voir l’horaire du Bibliobus.

    Le port du masque est obligatoire dans les succursales de la Bibliothèque publique d'Ottawa, conformément au Règlement temporaire sur le port obligatoire d’un masque. 

    Pour toute information sur les cartes de bibliothèque, les programmes virtuels, ou autre, communiquez avec InfoService par téléphone ou courriel. 

     

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Mises à jour sur les services de la BPO

09/09/2020

Depuis notre fermeture en mars 2020, nous nous efforçons de nous adapter à la situation actuelle et de garantir une reprise sécuritaire de nos services physiques. Nous avons procédé à de nombreux ajustements au cours des derniers mois et souhaitons faire le point avec vous sur nos services actuels.

 

RENDEZ-VOUS

À compter du mercredi 9 septembre, vous n’avez plus besoin de prendre rendez-vous pour récupérer vos articles réservés au point de service temporaire de la succursale Rosemount et à la succursale Metcalfe. Vous pouvez retourner et récupérer vos articles réservés dans ces succursales à tout moment durant leurs heures d’ouverture. Les consultations sur place et l’utilisation des ordinateurs ne sont pas disponibles à ces succursales. 

 

DEMANDES

À compter du jeudi 1er octobre, nous remettrons en place certaines de nos procédures de demandes habituelles.

  • Les articles réservés demeureront sur les étagères durant 7 jours, au lieu des 14 jours actuels. Les articles réservés à la succursale Metcalfe demeureront sur les étagères durant 28 jours.
  • Les frais de 1 $ pour les articles réservés non réclamés avant la date d’expiration s’appliqueront de nouveau.
  • Le nombre limite pour les demandes passera à 100 articles physiques par client.

 

Vous pouvez gérer, suspendre et annuler vos demandes sur votre compte ou en appelant InfoService au 613-580-2940.

 

DURÉE DES PRÊTS ET FRAIS DE RETARD

  • À compter du mardi 8 septembre, vous pouvez de nouveau emprunter des articles de la collection EXPRESS. La durée des prêts pour cette collection sera la même qu’avant la fermeture (trois ou sept jours, selon l’article).
  • À compter du jeudi 1er octobre, la durée des prêts des articles de la collection générale repassera à 21 jours.
  • La suspension des frais de retard en vigueur depuis mars sera maintenue jusqu’à la fin de l’année 2020.

 

RETOURS

Au moment de la fermeture de la BPO en mars, beaucoup d’articles avaient été empruntés par les clients. Les dates de retour avaient donc été échelonnées jusqu’au mois de septembre.

  • Les dates de retour ne seront pas prolongées après le mois de septembre.
  • Les articles peuvent être retournés dans l’une des 22 succursales ouvertes de la BPO, durant leurs heures d’ouverture, ou dans le Bibliobus, selon l’horaire modifié.
  • Si votre succursale principale n’a pas encore rouvert, vous pouvez retourner vos articles dans le Bibliobus ou à la succursale qui vous convient le mieux. Pour consulter la carte des succursales de la BPO, rendez-vous sur la page Horaires et emplacements.

 

ORDINATEURS PUBLICS

Un rappel que vous pouvez maintenant utiliser les ordinateurs publics aux succursales offrant les services additionnels en personne. Vous pouvez réserver un ordinateur en ligne ici. Vous pouvez aussi faire une réservation en personne auprès des employés des succursales ou en appelant InfoService au 613-580-2940.

Vous pouvez réserver un ordinateur 3 jours à l’avance. Les séances sont limitées à une heure par jour et à trois séances par semaine pour chaque client.

 

JOURNAUX

Pour des raisons de santé et sécurité, les journaux ne sont pas actuellement disponibles aux succursales. Vous pouvez accéder les journaux numériques ici.

 

Pour plus d’information sur nos services actuels, veuillez visiter notre page sur les services offerts actuellement en succursales.

Commentaires

Hi
When will you go back to the usual hours of operations?

Hello. We do not currently have a timeline for a return to regular branch hours, but we will be sure to share any new updates on all our platforms as soon as we have more news. We appreciate your patience during this time. Thank you.

What will happen to all the Express DVDs for which we were allowed to place holds for? For instance, I was in 10th position of the 17 copies of The Current War when this DVD was received at OPL and from what I can see, all copies have now been sent to the branches as Express and I have not moved position at all. Will I have to wait 6 months before this title is loaned out to me or are you still planning to make some of those 17 copies available to those who have placed a hold for such titles? I've noticed that some copies of Express DVD titles (i.e. The King of Staten Island) are shown as a mix of Adult Eng DVD and Express.

Thank you.

Some copies of Express Dvds will not be included in the Express collection. The Current War now has a mix of Adult Eng DVD and Express showing in its record. Items marked as Adult Eng DVD will be continue to fill holds. Thank you.

I am all for loan periods and due dates, because items should be circulating and not held unused in patrons' homes. But with the quarantine of items it is hard to determine the meaning of due date. Is it the date the item should be returned or the date of check-in? Is the item overdue because the patron did not return it on time or because it was lying in quarantine? I am eagerly waiting for some checked out items, so I would actually welcome some discipline from patrons regarding due dates, but the meaning of "overdue" is currently unclear.

The quarantine period does not affect the loan period. You can return items by the due date listed on your account or receipt, so that you can keep an item for its full loan period. Returned items may show as "overdue" on your account while they are in quarantine, but you will not incur any fees. Thank you.

I am seeing fees accruing for overdue items I have returned several days ago. Will these be rolled back once the quarantine period is over?

All overdue fees have been suspended at this time. You may see fees appear briefly in your account because of how the back end of our system works, but they should disappear. If they are still appearing after the items are no longer on your account, please contact InfoService at 613-580-2940. Thank you.

Are there any plans for opening more branches? Specifically Rockcliffe Park

We are currently working on plans to safely reopen closed branches, but we do not have reopening dates at this time. We will make sure to share any new updates on all our platforms as soon as we have news. Thank you for your patience.

The Manotick Library needs to be opened.
The closest library is way too far away for seniors or others who do not drive and there is no bus service from Manotick,
{even if a senior can manage to get on and off a bus.)
,(Manotick seniors who not drive can often have a neighbor who will take them to Manotick but not
all the way to seemingly far away library locations.
Manotick seniors are responsible, reliable tax paying citizens who should not be penalized for being old.
Please open the Manotick Library

We understand that the closure of your branch is difficult. Unfortunately, we do not currently have enough available staff to open all branches. We are currently working on plans to safely reopen closed branches, and we will make sure to share any new updates on all our platforms as soon as we have news. We appreciate your patience during this challenging time.

Please note that as comments are public, we have deleted your library card number from your comment. Thank you.

The Manotick Library needs to be opened.
The closest library is way too far away for seniors or others who do not drive and there is no bus service from Manotick,
{even if a senior can manage to get on and off a bus.)
,(Manotick seniors who not drive can often have a neighbor who will take them to Manotick but not
all the way to seemingly far away library locations.
Manotick seniors are responsible, reliable tax paying citizens who should not be penalized for being old.
Please open the Manotick Library

The Manotick Library needs to be opened.
The closest library is way too far away for seniors or others who do not drive and there is no bus service from Manotick,
{even if a senior can manage to get on and off a bus.)
,(Manotick seniors who not drive can often have a neighbor who will take them to Manotick but not
all the way to seemingly far away library locations.
Manotick seniors are responsible, reliable tax paying citizens who should not be penalized for being old.
Please open the Manotick Library

Realizing that OPL has had many staffing problems with Covid, I hope that the smallest branches will be opening soon. As the weather begin to get cool many seniors will have problems getting to the library if the current open branch is not their closest branch. Hopefully all branches can soon be opened and operating. We miss them. We miss Rockcliffe Park branch.

We are currently working on plans to safely reopen closed branches. We do not have reopening dates at this time, but we will make sure to share any new updates on all our platforms as soon as we have news. We know that people miss their home branches, and we thank you for your patience during this time.

Why not offer curbside pick-up by appointment for smaller branches. It would be better than nothing. Just like it was at the very beginning. Wouldn’t that offer a safe workplace for the staff while satisfying the needs of the users?

Thank you for your comment. We are taking many factors into consideration as we work on plans to reopen branches in light of our current staffing and operational challenges. We will keep sharing updates on all our platforms as we have news. Thank you.

Can you provide information on what is happening with magazines. Some have Sep 2020 issues available and others only have Feb 2020 issues available with Mar and April listed as in library use only. Thank you

Some of our distribution services have been disrupted by the current situation, so we do not have recent issues for certain magazines at this time. We are working to get new issues for the affected magazines, and they will be added to our catalogue as we receive them. Thank you.

Sous Ordinateurs publics, on doit dire <<séances>> (et non scéances)

Oups! Merci de le souligner!

It is very refreshing to see the library getting back to some sense of normality during this pandemic, however, I have a concern about charging late fees when not all services are available. I work extremely odd shifts and used the after hours drop boxes to return my checkouts. If I am able to check out an express title on an evening you are open late, I might not be able to return the title for at least a week under your current limitations due to my work schedule. Will I be charged late fees? If so, why am I being penalized or discriminated against because of my work schedule and the fact that the library will not reopen their after hours return slots?

Late fees continue to be suspended through the end of the year. The only fee coming back into effect on October 1 is the $1 restocking fee for holds that are not picked up by their expiry date. If you are unable to pick up a hold on time, you can cancel your hold online or by calling InfoService at 613-580-2940. As long as you cancel the hold before the expiry date, you would not be charged the $1 restocking fee. Thank you.

Thank you for your response, unfortunately there is a discrepancy with what you have responded, the OPL site and the email I received. The site indicates that all fees are suspended between the period of March and September and the email I received indicates last fees will resume as of October 1st, which supports what the OPL site indicates. If it is indeed true, that all fees are suspended until the end of the year, why the contradictory information on the website, email received and the response in the blog? I trust the website will be updated to indicate all late fees are suspended until the end of 2020 and a clarifying email will also be sent out to the Members.

Hello. The email sent recently to all customers stated that "late fees for items were suspended in March and will continue to be suspended until the end of 2020." We have also updated the language on our Current Branch Services page to avoid any confusion. If you are seeing conflicting information anywhere else on our website, please let us know. Thank you.

The suspension of overdue fees has the unfortunate side effect of removing the patron motivation for returning the items in proper due time. With the additional quarantine time we have no way of knowing the cause of long waits for holds. I have been waiting for several months for a book that was due yesterday - could be in quarantine now, but the long delay does not look promising, and the number of holds is increasing. This is very frustrating for an item of which there is only one copy (no chance of getting another copy for an older foreign language book). Is there a tracing procedure for an overdue item after a reasonable quarantine time has expired?

Hello. Overdue fees have been suspended because we understand that not everyone is able to return their materials promptly during this challenging time, for a variety of reasons. We encourage customers to return their items by their due dates. Items are quarantined for 72 hours, after which they will be processed and either fill the next hold or go back on the shelves. Thank you.