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Important information about email notifications and whitelists

26/10/2012

Google has made some changes to their spam blocking. Customers using Gmail or other providers that use Postini, Primus for example, are encouraged to check their spam folders for notifications from the Ottawa Public Library. Please refer to the following documents to set up a whitelist for the sending address sirsi@biblio.ottawa.on.ca  It is possible that other email address providers have also been affected. Please follow the same steps if you’ve noticed a change in the delivery of your notices.

http://www.simplify101.com/email-white-list.php
Hotmail, Yahoo, AOL: http://www.simplify101.com/email-white-list.php
Gmail: https://support.google.com/mail/bin/answer.py?hl=en&answer=82454&topic=1...
Some Other Email Providers and Spam Tools: http://www.emaildeliveryjedi.com/mywhitelist.php

If you have an email address attached to a specific domain (i.e. info@yourbusiness.ca) please contact your hosting service’s support team to get information on which tools your domain uses to filter emails and how to configure your white list.