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Automatic renewals of Your Account


Automatic renewal of customer accounts has now been developed and implemented. Customers who meet certain conditions will have the accounts automatically updated to have privilege expiry date extended by 1 year.

For your account to be updated automatically you must meet these requirements:

  • Owe no fines or fees and be in good standing
  • Be a resident of Ottawa
  • Have an Adult profile

If you have any questions, please feel free to contact us at