• Service de retour et de collecte d'articles réservés sans contact

    30/07/2020

    La BPO offre un service de retour et de collecte d’articles réservés sans contact à certaines succursales, avec un nouvel horaire de service.  

    • Les RETOURS sont acceptés seulement pendant les heures d’ouverture. Aucun rendez-vous n’est requis. Les dates d'échéance pour les articles empruntés précédemment ont été prolongées et les frais de retard suspendus. 
       
    • À partir du lundi 27 juillet, les rendez-vous ne sont plus requis pour la COLLECTE D’ARTICLES. Vous pouvez récupérer vos articles disponibles en tout temps durant les heures d’ouverture des succursales offrant le service sans contact. 
       
    • La succursale Rosemount (emplacement temporaire) offrira le service en bordure de rue à partir du lundi 27 juillet. La collecte d'articles se fait sur rendez-vous seulement à cette succursale. 
       
    • MISE À JOUR: À partir du lundi 17 août, des services additonnels seront offerts à certaines succursales et de nouvelles succursales réouvriront. Trouvez les détails.
       

    Le port du masque est obligatoire dans les succursales de la Bibliothèque publique d'Ottawa, conformément au Règlement temporaire sur le port obligatoire d’un masque. 

    Pour toute information sur les cartes de bibliothèque, les programmes virtuels, ou autre, communiquez avec InfoService par téléphone ou courriel. 

     

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eBooks FAQ

1. How do I return an eBook before it's due date?

Ottawa Public Library eBooks get returned automatically once the loan period is finished so there will never be any late fees. However, if you wish to return you OPL eBook early, doing so will depend on which software/device you've used to download the eBook*. The most popular are as follows:

Adobe Digital Editions

OverDrive app for Apple iOS

OverDrive app for Android

*Note: Open PDF format eBooks cannot be returned early.

 

2. Instead of downloading my eBook, I've downloaded an .acsm file. How do get the eBook?

In this case, you'll need to ensure you're computer automatically opens library eBooks with the proper software. This can done as follows:

If you have a PC computer

If you have a Mac computer

Once you've followed the steps outlined in the links above, download your library eBook a second time and it should then open up automatically in Adobe Digital Editions.

 

3. How do I find library eBooks that can be downloaded immediately?

From the library catalogue:

  • Search for an eBook by title, author, subject or keyword.
  • Use the Format facet on the left-hand side to limit your search results to eBooks.
  • Indiviually check each item on the list by clicking the 'Check Availability' link.
  • If available, click the item's 'Available for Checkout' link.

From the Digital Media Catalogue:

  • Search for an eBook by title, author, subject or keywork.
  • Use the filters on the left-hand side to limit the results to both eBooks as well as what's available.
  • Mouseover the cover of the eBook and click the 'Borrow' button.

 

4. What devices are compatible with the eBooks in your collection?

For a comprehensive list, please click here. Please note that Kindle Fire tablets are considered Android devices. Other Kindle devices however, are not compatible with the eBooks in our collection.

 

5. How do I transfer a library eBook to my eReader?

For this, you'll need to download the eBook using Adobe Digital Editions and then use that software for the transfer.

 

6. Is there a limit to the number of eBooks I can borrow at the same time?

Yes. Ottawa Public Library customers are limited to borrowing 10 digital items (combination of eBooks and eAudiobooks) at the same time.

 

 

 

FAQ type: 
Digital collections