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Hunt Club-Riverside Park Community Centre (HCRPCC)

The Kiosk and Holds Pick-up Lockers are accessible while the HCRPCC is open:

Monday - Friday
7:00 a.m. - 9:00 p.m.
Saturday - Sunday
8:30 a.m. - 5:00 p.m.

613-580-2957

InfoService@BiblioOttawaLibrary.ca

A new type of library service, with automated holds pickup lockers and a vending-machine style lending library, the first of its kind in Canada.

Kiosk services are an alternative service model, comprised of several complimentary components: two lending library kiosks, holds pick-up lockers, a returns bin, and staffed service hours. Kiosk services are available at the Hunt Club-Riverside Park Community Centre (3320 McCarthy Road).

Lending library Kiosks

These machines are a vending-machine style delivery system for library books. There are two kiosk machines with specialized popular collections for children and adults.

Customers can borrow items from the machine by scanning their library card and punching in the row number of the item they wish to borrow. The desired item will “fall” into a receptacle at the bottom of the kiosk and a receipt is also available from the machine. It is important to note that Kiosk collection items cannot be requested or renewed.

Holds pick-up lockers

Items from across the library can be picked at Hunt Club Riverside Park Community Centre during the Centre’s open hours using the holds lockers. Customers request items through the library website to be picked up from the lockers, by choosing the pick-up location HRL. Alternatively, customers should select the pick-up location of HRAL if they have accessibility needs, which limits their ability to reach or bend for locker use, as this will ensure that items are placed in one of the  lockers in the middle six rows.

Customers will receive a notification when their hold is available for pick up from the locker. It will be held in the locker for 7 days and is accessible during the community centre’s open hours. Holds must be picked up before 12pm on the day of expiry. Customers retrieve holds by scanning their card which will automatically open the appropriate locker and check out the items to their card. Unwanted holds that have automatically been checked out can immediately be put in the returns bin at the HCRPCC.

Returns bin

Customers can return items from any branch, Bookmobile stop, or Kiosk machine into the returns bin at the Hunt Club Riverside Park Community Centre. Returns are checked in at regular intervals and are backdated in order to prevent fines accruing on customer accounts.

Staffed service hours

The HCRPCC has library staff on site on Monday evenings from 4pm-7:30pm in order to provide Hunt Club Riverside Park Community Centre customers with on-site assistance. During this time customers will be able to receive assistance with any of the machines, receive assistance with placing holds, obtain and renew a Library card, and ask questions. Customers will not be able to pay fines or fees at this site, but this service is always available on the library website. Customer support is also available via phone at 613-580-2940.

This service complements the service provided at the Hunt Club Bookmobile stop provided adjacent to the centre on Wednesday mornings from 10:30am - 12pm. The closest branches to Hunt Club Riverside Park Community Centre are Greenboro (363 Lorry Greenberg Drive) and Alta Vista (2516 Alta Vista).

Kiosk