• Contactless Returns and Holds Pickup Service at OPL


    OPL offers contactless returns and holds pickup service at select branches, during new hours of operation. 

    • RETURNS will be accepted only during hours of operation, no appointment necessary. Due dates for currently checked out materials have been extended and late fees suspended. 
    • HOLDS PICKUP: As of July 27, appointments are no longer needed to pick up holds, except at Rosemount (temporary location). You can pick up your available holds during opening hours at branches offering contactless service.    
    • Rosemount (temporary location) will offer curbside service starting Monday, July 27. Holds pickups are by appointment only at this location. 
    • UPDATE: Starting Monday, August 17, additional in-person services will be offered at select branches and new branch locations will reopen. Find out more.

    Masks are required to be worn inside Ottawa Public Library branches, as per the Temporary Mandatory Mask By-law. 
    For information about Library cards, virtual programs, and more, contact InfoService by phone or email. 


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Accessible formats and communication supports form

Ottawa Public Library (OPL) will provide accommodations for customers with disabilities.

To request communication supports for Library programs and events, complete section B.
For example: Sign language interpreter

To request accessible formats of public Library documents, complete section C.
For example: braille version of Library Board agenda

Part A
Note: At least three weeks notice is preferred for accommodation requests. To cancel services such as sign language interpreters and intervenors, customers must give at least two business days’ notice so that no fee is charged to OPL. If you have questions or need assistance completing this form, please contact Accessibility Services at accessibility.office@BiblioOttawaLibrary.ca or 613-580-2424 ext. 28321.

Part B

Part C